cloud communications

What is Cloud Communications?

Written by Laura Espinosa on . Posted in Uncategorized

cloud communications

We talk about “THE CLOUD” all the time, but what exactly does that mean? Like clouds themselves, “the cloud” is something beyond our reach that we may not understand completely.

By definition, the cloud is a network of servers that are hosted by a third-party and can be accessed from anywhere via the Internet.

So cloud communications are any communication services and applications that are hosted by a third-party and accessed via Internet.

Cloud telephony is rapidly replacing traditional telephony and has many benefits to business. From price to features to scalability, cloud or hosted are great options for all kinds of businesses and organizations.

Learn about a real Cloud Communications solution on our products page.

 

More posts like this one:

  • 5 Benefits of Hosted VoIP (Cloud VoIP)

  • 5 Ways Hosted VoIP Supports Collaboration

voip

10 VoIP Selling Points

Written by Laura Espinosa on . Posted in Uncategorized

voip

Everyone knows the benefits of VoIP and cloud services, right? It practically sells itself – save money, save time, keep up with the latest trend. But is that all there is to VoIP?

With nearly infinite features and almost as many ways to add value, VoIP is worth much more than most think. Try using some of the following features and values to market VoIP in a bigger and better way.

1. All Calls are Local

VoIP allows users to generate local numbers for anywhere in the world. This eliminates the need for expensive Toll Free numbers and makes customers feel closer to the company.

2. CDR

Call Detail Records are elaborate and complete with VoIP. Everything is recorded and saved, from call logs to chat history to bandwidth usage. This benefits both users and IT that monitor and maintain the system. With VoIP, CDR can even be customized.

3. Conferencing

VoIP permits inexpensive, easy, and efficient conferencing. Whether a spontaneous conference call or a weekly video conference, VoIP softphones makes it user-friendly and simple. gloCOM lets users start conferences by simply dragging contacts into a call.

4. File & Screen Sharing

Most VoIP solutions make it easy to share files or even screen share between contacts. It is quicker than emailing files or using third party software. File share and screen share can be done with the click of a button on gloCOM.

5. FoIP

While fax may seem like a thing of the past, most businesses are still paying for a fax line out of obligation or habit. Fax Over IP (FoIP) eliminates the cost and delivers faxes straight to your email inbox. Click to learn more about The Value of FoIP.

6. High Definition Audio

HD audio ensures crystal clear communication for the most important calls. From big sales pitches to important conference calls to custom support, HD audio is the next best thing to a real conversation.

7. Long Distance Calls

VoIP eliminates geographic cost disparities and saves on long distance calls. The ability to call for ‘free’ via cloud services encourages users to pick up the phone more often and communicate quickly and efficiently to all parts of the world.

8. Mobility

In a world of smart phones, tablets, and BYOD, mobility is crucial in the workplace. VoIP seamlessly integrates with mobile devices through call forwarding or apps, making communication possible any time, anywhere. gloCOM Mobile softphone is coming soon!

9. Recording

The ability to record calls is native to most VoIP phones and is an immensely useful tool for busy and preoccupied users. Record sales calls, training sessions, or any other important calls and come back to listen again later.

10. Voicemail

VoIP Voicemail saves time and cuts down on stress by delivering voicemail alerts and MP3 files directly to the user’s email. The file can be accessed from anywhere and can be quickly forwarded or deleted.

What are your favorite VoIP features and selling points? We’d love to hear from you in our discussion over on LinkedIn!

Ready to get started? Contact an Account Manager today!

ip pbx

On-Premise vs. Cloud IP PBX Systems

Written by Laura Espinosa on . Posted in Uncategorized

cloud ip pbx

Last month we learned what exactly “PBX System” means and some of the different deployment options. The two most common options – and hardest to choose between – are on-premise IP PBX and hosted or cloud IP PBX.

On-premise solutions are owned and managed by the user. The physical IP PBX is stored on-site and all of the technology is set-up and maintained in-house.

Hosted or cloud solutions are rented out by a service provider for a monthly fee that covers service, maintenance, and upgrades. The user needs only IP Phones that connect to the cloud PBX system via Internet.

Both are good options depending on the size and type of your business.

Let’s look at the benefits of each system:

On-Premise IP PBX System

  • No monthly fee

  • More control over the solution

  • Long-term investment

  • No reliance on a service provider

  • Can integrate with other solutions

  • May have more features

Hosted or Cloud IP PBX System

  • Low or no up-front costs

  • No additional maintenance or upgrade costs

  • More flexible and scalable

  • No need for IT expertise or personnel

  • Less employee training needed

  • Advances in technology will come in automatic upgrades

Clearly both systems have benefits and drawbacks. In general, hosted deployments are better for SMBs, organizations limited by budget, or companies expecting to grow in the future. On-premise systems make sense for very large companies that are prepared to own and support their own PBX.

PBXware is an example of a hosted IP PBX solution. Learn more on our website.

More posts like this one:

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5 Implications of Decentralization with Hosted VoIP

Written by Laura Espinosa on . Posted in Uncategorized

hosted voip

Continuing our previous post on 5 Ways Hosted VoIP Supports Decentralization, today we discuss some of the implications of decentralizing your business with hosted VoIP.

1. You will need to outsource your telephony.

The first step in decentralizing with Hosted VoIP is accepting that you will need to outsource your telephony system. If you are hesitant to make this decision, consider how much progress VoIP has made and how popular it has become. VoIP is quickly surpassing legacy and is certainly a stable solution that is here to stay.

2. You will need to use the cloud.

Similar to the first, the second step is deciding to trust the cloud. There is no way around using the cloud for successful decentralization. Like VoIP, the cloud has become a prevalent solution that can be trusted. You will find that the cloud can serve your business even beyond basic telephony needs in the form of unified communications.

3. You will use SIP Trunking.

Yet another modern technology, SIP Trunking has many advantages over legacy trunking. Much like the cloud, you may be surprised to find what else SIP trunking can do for you. The use of these technologies will open the door to unified communications and collaboration in more ways than you anticipated.

4. Your office will change.

With all of these technological advancements, it is no surprise that the office itself is changing and transforming. While one large, central office was the norm for years, hosted VoIP and decentralization allows for many smaller remote locations of even home workers. Consider the advantages this can afford to your employees and customers.

5. Your business will change too.

Finally, hosted VoIP and decentralization will cause your business to change and progress. Whether this means expanding to a few new geographic markets or becoming an entirely virtual company, hosted VoIP is bound to lead to growth for your company.

Ready to get started? Contact us today!

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5 Ways Hosted VoIP Supports Decentralization

Written by Laura Espinosa on . Posted in Uncategorized

hosted voip

Most businesses want to grow. In today’s global market an important part of growth is geographical expansion.

This type of growth has not always been easy or even possible, especially for SMBs with a tighter budget. Legacy telephony would have required a new, expensive phone system for each new office or location.

But Hosted VoIP has made geographic growth possible for even the smallest budgets. Ziff Davis came up with five ways that hosted VoIP supports decentralization:

1. Hosted VoIP offers the ability to work from home.

While working from home was previously undesirable to employers and detrimental to collaboration, cloud VoIP makes it an ideal situation. Modern VoIP tools like gloCOM make it so that home workers perform as if they were in the office, or maybe even better. Clients will not know the difference and coworkers or supervisors can be in constant, real-time collaboration.

2. Hosted VoIP makes growth more cost-effective.

With hosted VoIP, telecoms can add new locations without investing in a new telephony system for them. With as little a local Internet connection, offices across the world can connect to the central hosted VoIP system and function immediately. This makes growth less of an economic risk.

3. Hosted VoIP is flexible.

Along those same lines, growth with a hosted VoIP system is more flexible. The low economic risk means lesser consequence in case of slow or no growth. With SIP trunking, it easy to scale up or down and use only as much of the system as needed. For example, during peak times it would be easy to add temporary extensions that would later be removed.

4. Hosted VoIP gives you peace of mind.

Another benefit of hosted VoIP and decentralization is continuity. With on-premise systems, disaster recovery is up to the company. But with hosted VoIP, the system is in a remote data center and mirrored and different locations. In case of natural or other disasters, service should continue uninterrupted in all locations.

5. Hosted VoIP necessitates less IT.

Finally, hosted VoIP takes the burden of IT maintenance and support off the company. The provider can do as little or as much as needed. This is particularly useful for companies with multiple locations and home workers that do not want to hire IT staff all over the world.

If you are a telecom that wants to grow, hosted VoIP may be the right option for you. Sign up for a FREE account to learn more today.

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VoIP: On-Premise vs Hosted (Cloud) vs Hybrid

Written by Laura Espinosa on . Posted in Uncategorized

voip

In our previous post we listed 5 reasons to migrate to VoIP. If you have made the decision to switch to VoIP, the next step is choosing between an on-premise, hosted, or hybrid solution.

Here’s the difference between the three:

On-Premise VoIP is a good option for larger companies that want more control over their telephony solution. While some companies will benefit from managing their system in-house, smaller companies may not have enough staff or budget for this option. On-Premise VoIP involves a large up-front investment, but then the system belongs to the company.

Hosted (Cloud) VoIP is the opposite of on-premise. The system is owned and managed by a Service Provider company that rents it on a monthly basis. This is a better option for smaller companies that do not have a large up-front budget or a large IT staff. Cloud VoIP is less expensive in the beginning, but may be more expensive in the long run due to monthly payments.

Hybrid VoIP is a combination of the above two options. A typical hybrid VoIP solution would mean a hosted system run on a premise server and hardware. This brings in the best of both worlds and is an attractive option to growing companies that have some money to invest but do not want to purchase and manage an entire system.

Which option is right for your company? We recommend you do research a variety of solutions and Service Providers to find the best match for your company.

Get started on the Bicom Systems products page or sign-up for a FREE Account Manager to guide you in the transition to VoIP.

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4 Ways VoIP Adds Value to SMBs

Written by Laura Espinosa on . Posted in Uncategorized

voip

As we discussed in VoIP Selling Points, VoIP and cloud services are about so much more than just saving money. It is about more than telephony, too. VoIP is an entire integrated communications experience that is capable of adding value to businesses in many ways.

So how do VoIP and application like gloCOM softphone add value?

Head over to Telecom Reseller to read our full post!

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IP PBX System Part 1: Introduction

Written by Laura Espinosa on . Posted in Uncategorized

ip pbx

This is part of a series of posts from our newest whitepaper on IP PBX System.

Click here to view all posts in series.

 

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems November 2012 www.bicomsystems.com

PART ONE

INTRODUCTION

As the IP PBX market has evolved in the past ten years, it has grown to include more ‘virtual’, ‘internet-based’, and ‘in the cloud’ solutions. IP PBX support infrastructure has become increasingly reliable and hosted options have become a real option. Today, more than ever before, end users are able to choose the exact features and services they want at an afforded price.

In the past, hosted solutions were typically limited to Centrex – they were based on a central system that was controlled by the local incumbent service provider. Remote extensions or branch offices had to be linked to the central system by the service provider using their copper lines. However, IPPBX systems based on VoIP and using Internet as the transport have caused a paradigm shift in the telecommunications industry both on-site and hosted.

The following paragraphs will outline the different types of IP PBX systems available for end users today and discuss the advantages and disadvantages of each. While hosted systems are a new and exciting option with many advantages, there still remains a significant need for onsite systems. Given the increasingly varied end user setups, requirements, and often unique requests, any solutions provider needs to be able to offer all possibilities if they are to remain in business; you simply do not know what your next customer will want.

Other posts in this series:

Part 1: Introduction

Part 2: IP PBX System Options

Part 3: Example Scenarios

Part 4: Selling an IP PBX System

Part 5: Conclusion