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PBX for Small Business

Written by Laura Espinosa on . Posted in Business PBX, Hosted PBX, PBX System

business pbx

One of my favorite things about modern communications technology is the way it levels the playing field.

In the past, small businesses had a constant disadvantage against large organizations or enterprises. But with technology like VoIP PBX and Cloud PBX, this is no longer true. Small businesses can access many of the same features and values despite having fewer resources.

Hosted PBX is low-budget, easy-to-use, and scalable – all things that small businesses can appreciate.

Small businesses with a Cloud PBX can serve customers as if they were a large enterprise, opening the path for growth.

Speaking of growth, it is easy with Hosted PBX. Scalability allows small businesses to start with what they have and grow fluidly.

Learn more about PBXware Business PBX or contact an Account Manager today!

More posts like this one:

  • 5 VoIP Features for Business Efficiency

  • On-Premise vs. Cloud IP PBX Systems

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Hosted PBX vs On-Site PBX

Written by Laura Espinosa on . Posted in Hosted PBX, IPPBX, PBX

pbx

The Hosted PBX vs On-Premise PBX debate is a recurring theme on this blog, so when we saw an elaborate infographic on just that topic we knew we had to share it here!

No Jitter shared a Hosted PBX or On-Site infographic with some great information. View the graphic here.

In summary:

Hosted PBX is a great option for SMBs, low budgets, or companies that do not want to dedicate time and resources to the phone system. Cloud PBX systems have lower costs, though they are ongoing as monthly payments. They are simple and easy to use and the provider will manage all maintenance, upgrades, and expansions. Read more about the benefits of Hosted PBX here.

On-Site PBX is a good option for larger enterprises or companies that need complete control at all times. An on-premise PBX is housed within the office and will involve more time and money up-front. Maintenance, upgrades, and expansion will be the responsibility of the company, but on-going costs will be relatively low. Read more about the benefits of On-Site PBX here.

More posts like this one:

on premise pbx

5 Reasons to Choose On-Premise PBX

Written by Laura Espinosa on . Posted in Hosted PBX, IP Phone, PBX System, Phone Company, Phone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

on-premise pbx

We discussed some of the benefits of a Cloud PBX System in a previous blog post, so today we’ll discuss the benefits of choosing an On-Premise PBX system.

#1 OWNERSHIP

Traditionally, phone systems have always been purchased and owned. If this precedent has worked well for your business, there is no reason to change now. Owning an on-premise system gives control and peace-of-mind to the company. It is one more company asset that cannot be changed or taken away.

#2 CONTROL

Along the same lines as ownership, an onsite pbx system puts the control into the hands of the company. The in-house IT team can manage and customize the solution to fit current needs and even specific users. With all of the new features offered by VoIP, it only makes sense to have the control to use and change them as you wish.

#3 COST

While some companies will shy away from the larger up-front cost of an on-premise system, others will appreciate making a one-time investment. Unlike hosted systems, on-premise will not require monthly rent or other fees. On-Premise VoIP is less expensive than Legacy because it is software, rather than hardware, based.

#4 PARTNER RELATIONSHIPS

If you already have a good relationship with your providers there is no reason to change now. Your provider already has experience and knowledge of your company, users, and communication patterns. An onsite PBX solution allows you to stay with the same provider rather than start from scratch with a new vendor.

#5 IT TEAM

Companies switching from legacy to VoIP likely already have an experienced IT team in place. An on-premise system allows them to continue their current duties and carry the company through the transition to VoIP. Entrusting the new system to the current IT team will ensure a smooth transition.

In conclusion, there are many benefits to choosing an On-Premise Based PBX system. However there is a caveat; VoIP systems are inherently more complicated than legacy systems. They come with the advantage of an interface GUI to deal with this; however, the core skills to manage the network remain critical. The provider of your legacy system may not be familiar with these skills.

There are benefits to both On-Premise and Hosted systems depending on the needs of your company. To learn more, read 5 Reasons to Deploy a On-Premise Based VoIP System from Ziff Davis.

More posts like this one:

ip pbx

On-Premise vs. Cloud IP PBX Systems

Written by Laura Espinosa on . Posted in Cloud Services, Hosted PBX, IP Phone, IPPBX, PBX, PBX System, PBXware

cloud ip pbx

Last month we learned what exactly “PBX System” means and some of the different deployment options. The two most common options – and hardest to choose between – are on-premise IP PBX and hosted or cloud IP PBX.

On-premise solutions are owned and managed by the user. The physical IP PBX is stored on-site and all of the technology is set-up and maintained in-house.

Hosted or cloud solutions are rented out by a service provider for a monthly fee that covers service, maintenance, and upgrades. The user needs only IP Phones that connect to the cloud PBX system via Internet.

Both are good options depending on the size and type of your business.

Let’s look at the benefits of each system:

On-Premise IP PBX System

  • No monthly fee

  • More control over the solution

  • Long-term investment

  • No reliance on a service provider

  • Can integrate with other solutions

  • May have more features

Hosted or Cloud IP PBX System

  • Low or no up-front costs

  • No additional maintenance or upgrade costs

  • More flexible and scalable

  • No need for IT expertise or personnel

  • Less employee training needed

  • Advances in technology will come in automatic upgrades

Clearly both systems have benefits and drawbacks. In general, hosted deployments are better for SMBs, organizations limited by budget, or companies expecting to grow in the future. On-premise systems make sense for very large companies that are prepared to own and support their own PBX.

PBXware is an example of a hosted IP PBX solution. Learn more on our website.

More posts like this one:

pbx system

What is a PBX System?

Written by Laura Espinosa on . Posted in Hosted PBX, IPPBX, PBX, PBX System, PBXware, Virtual PBX, VoIP, VoIP Phone System

pbx

PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs.

As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP technology to make PBX systems more feature-rich, scalable, and affordable.

PBX systems are available in two different delivery formats: on-premise or hosted/cloud. This gives us several combination options:

  • On-Premise PBX

  • Hosted PBX

  • On-Premise IP PBX

  • Hosted IP PBX

  • Hybrid PBX

  • Hybrid IP PBX

We will explore the differences between some of these PBX solutions in our next post: On-Premise vs Cloud IP PBX Systems.

In the meantime, visit our website to learn about a real IP PBX System or read some of our related posts:

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5 Implications of Decentralization with Hosted VoIP

Written by Laura Espinosa on . Posted in Cloud Services, gloCOM, Hosted PBX, Softphone, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

hosted voip

Continuing our previous post on 5 Ways Hosted VoIP Supports Decentralization, today we discuss some of the implications of decentralizing your business with hosted VoIP.

1. You will need to outsource your telephony.

The first step in decentralizing with Hosted VoIP is accepting that you will need to outsource your telephony system. If you are hesitant to make this decision, consider how much progress VoIP has made and how popular it has become. VoIP is quickly surpassing legacy and is certainly a stable solution that is here to stay.

2. You will need to use the cloud.

Similar to the first, the second step is deciding to trust the cloud. There is no way around using the cloud for successful decentralization. Like VoIP, the cloud has become a prevalent solution that can be trusted. You will find that the cloud can serve your business even beyond basic telephony needs in the form of unified communications.

3. You will use SIP Trunking.

Yet another modern technology, SIP Trunking has many advantages over legacy trunking. Much like the cloud, you may be surprised to find what else SIP trunking can do for you. The use of these technologies will open the door to unified communications and collaboration in more ways than you anticipated.

4. Your office will change.

With all of these technological advancements, it is no surprise that the office itself is changing and transforming. While one large, central office was the norm for years, hosted VoIP and decentralization allows for many smaller remote locations of even home workers. Consider the advantages this can afford to your employees and customers.

5. Your business will change too.

Finally, hosted VoIP and decentralization will cause your business to change and progress. Whether this means expanding to a few new geographic markets or becoming an entirely virtual company, hosted VoIP is bound to lead to growth for your company.

Ready to get started? Contact us today!

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5 Ways Hosted VoIP Supports Decentralization

Written by Laura Espinosa on . Posted in Cloud Services, gloCOM, Hosted PBX, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

hosted voip

Most businesses want to grow. In today’s global market an important part of growth is geographical expansion.

This type of growth has not always been easy or even possible, especially for SMBs with a tighter budget. Legacy telephony would have required a new, expensive phone system for each new office or location.

But Hosted VoIP has made geographic growth possible for even the smallest budgets. Ziff Davis came up with five ways that hosted VoIP supports decentralization:

1. Hosted VoIP offers the ability to work from home.

While working from home was previously undesirable to employers and detrimental to collaboration, cloud VoIP makes it an ideal situation. Modern VoIP tools like gloCOM make it so that home workers perform as if they were in the office, or maybe even better. Clients will not know the difference and coworkers or supervisors can be in constant, real-time collaboration.

2. Hosted VoIP makes growth more cost-effective.

With hosted VoIP, telecoms can add new locations without investing in a new telephony system for them. With as little a local Internet connection, offices across the world can connect to the central hosted VoIP system and function immediately. This makes growth less of an economic risk.

3. Hosted VoIP is flexible.

Along those same lines, growth with a hosted VoIP system is more flexible. The low economic risk means lesser consequence in case of slow or no growth. With SIP trunking, it easy to scale up or down and use only as much of the system as needed. For example, during peak times it would be easy to add temporary extensions that would later be removed.

4. Hosted VoIP gives you peace of mind.

Another benefit of hosted VoIP and decentralization is continuity. With on-premise systems, disaster recovery is up to the company. But with hosted VoIP, the system is in a remote data center and mirrored and different locations. In case of natural or other disasters, service should continue uninterrupted in all locations.

5. Hosted VoIP necessitates less IT.

Finally, hosted VoIP takes the burden of IT maintenance and support off the company. The provider can do as little or as much as needed. This is particularly useful for companies with multiple locations and home workers that do not want to hire IT staff all over the world.

If you are a telecom that wants to grow, hosted VoIP may be the right option for you. Sign up for a FREE account to learn more today.

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5 Benefits of Hosted VoIP

Written by Laura Espinosa on . Posted in Hosted PBX, PBX System, PBXware, VoIP Software

voip

An increasing number of telecoms are choosing Hosted over On-Premise VoIP because of the undeniable benefits to business. While on-site and hybrid deployments have their place, VoIP-News points out that hosted has a lot to offer to small and medium telecoms that could benefit from the following:

1. Hosted VoIP Saves You Money – Aside from a lower monthly cost, the provider will take care of updates and maintenance so you will not have those extra costs or a need for additional IT staff.

2. Hosted VoIP Lets You Grow – The flexibility of a hosted solution will let your business grow bit-by-bit as needed without radical changes or hefty costs.

3. Hosted VoIP Gives You Peace of Mind – The responsibility for continuity lies with the provider. Disaster recovery will be easier thanks to the cloud.

4. Hosted VoIP Frees Up Your Time – In addition to peace of mind and lower costs, the provider assuming responsibility means more time for you.

5. Hosted VoIP Fits Your Business – A very flexible solution, hosted VoIP will work for you regardless of location, size, number of offices, etc.

Bicom Systems has a Hosted VoIP solution for your telecom with the above benefits and more – contact us today to learn more!

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VoIP: On-Premise vs Hosted (Cloud) vs Hybrid

Written by Laura Espinosa on . Posted in Cloud Services, Hosted PBX, Phone Systems, Telephone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

voip

In our previous post we listed 5 reasons to migrate to VoIP. If you have made the decision to switch to VoIP, the next step is choosing between an on-premise, hosted, or hybrid solution.

Here’s the difference between the three:

On-Premise VoIP is a good option for larger companies that want more control over their telephony solution. While some companies will benefit from managing their system in-house, smaller companies may not have enough staff or budget for this option. On-Premise VoIP involves a large up-front investment, but then the system belongs to the company.

Hosted (Cloud) VoIP is the opposite of on-premise. The system is owned and managed by a Service Provider company that rents it on a monthly basis. This is a better option for smaller companies that do not have a large up-front budget or a large IT staff. Cloud VoIP is less expensive in the beginning, but may be more expensive in the long run due to monthly payments.

Hybrid VoIP is a combination of the above two options. A typical hybrid VoIP solution would mean a hosted system run on a premise server and hardware. This brings in the best of both worlds and is an attractive option to growing companies that have some money to invest but do not want to purchase and manage an entire system.

Which option is right for your company? We recommend you do research a variety of solutions and Service Providers to find the best match for your company.

Get started on the Bicom Systems products page or sign-up for a FREE Account Manager to guide you in the transition to VoIP.

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IS Technologies

Written by Laura Espinosa on . Posted in Case Studies, Hosted PBX, Multi-Tenant PBX, Press Releases, Unified Communications, VoIP

IS Technologies

Bicom Systems is excited to begin working with IS Technologies to better serve SMBs in Alabama.

Similar to many others in the industry, IS Technologies got its start with hybrid PBX systems but quickly began to grow and expanded into a hosted/cloud PBX solution.

The need for a new platform led IS Technologies to Bicom Systems which was a perfect fit.

Read more in our IS Technologies Case Study.

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Paying Too Much for Call Center Software that Doesn’t Even Give You Results?

Written by Kevin Langford on . Posted in Call Center PBX, gloCOM, Hosted PBX, IP Phone, PBX System, PBXware, Phone Company, Phone Systems, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

call center software

Support and maintenance cost you an arm and a leg. Your call center software operates like something straight out of The Flintstones. You’re itching to handle more calls and grow, but old software is holding you back. Worst of all, you’re losing calls and customers for a lack of ‘cool new features’.

We’ve heard the story over and over again… It’s time for a change! Forget the Flintstones – let’s become Jetsons!

Bicom Systems helps call centers update their software and take the first steps toward higher call volumes and growth. We cut the support and maintenance costs so you can focus your budget on what really matters – powerful and feature-rich software that opens the door to unlimited growth. With a variety of hosted and rented options, there is no need for large up-front investments or mortgages. Growth doesn’t have to be expensive anymore!

The best part? Fun and cool features. From Call Detail Records to Customizable Queues to IVR, your new features make it possible to efficiently handle a much higher volume of calls. gloCOM, the most advanced softphone on the market, brings the latest in Unified Communications to desktop and mobile devices. gloCOM will give your angets all of the tools they need for effective call handling, including click-to-call, instant messaging, drag-and-drop conferencing, call records, file and screen share, faxing, voicemail, and more!

What are you waiting for? Leave Bedrock behind and give us a call today!

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Five Reasons to Upgrade from Nortel to PBXware Key System

Written by Laura Espinosa on . Posted in Competitors, Hosted PBX, IP Phone, IP Telephony, Nortel, PBX System, Phone Company, Phone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

nortel

Are you a customer trying to decide where to go next? Are you faced with more options than ever before and unsure which is the best after leaving Nortel Networks and BCM 50? Have you considered PBXware Key System?

PBXware Key System is the logical next step after Nortel, also known as Nortel Norstar or Meridian Phone Systems, for several reasons…

1. Fast & Easy Set-Up Migrating to a new telephony system is difficult enough without the added-in stress of a lengthy installation and steep learning curve. PBXware Key System boasts the fastest phone system set-up on the market.

2. VoIP Telephony The telephony market has been inundated with VoIP offerings in recent years. With more features, bigger sales, and less costs, most telephony companies have already made the move to VoIP. It is not a passing trend, VoIP is the telephony of the future and of today.



3. Account Managers Bicom Systems PBXware Key System goes above and beyond the features and capabilities you would expect by giving you an experienced Account Manager that is prepared to walk you through the transition and even beyond. Rest assured that your Account Manager will understand your business and ensure you receive the best possible system and support available.

4. Unified Communications PBXware Key System is part of a turnkey Unified Communications system that will make communicating easier, faster, and more efficient for your company. Our software trio and additional desktop and mobile applications give users flexibility and constant connectivity. Simplify your telephony migration by switching to a company that can offer you everything from the same place.

5. Extensive Features One of the most impressive aspects of PBXware Key System is its extensive feature-set. Make this telephony upgrade worth it by increasing employee productivity and efficiency through useful telephony features.

Additional Reading:

Or talk to an experienced Account Manager by emailing sales@bicomsystems.com

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How to Choose a New Provider after Nortel

Written by Laura Espinosa on . Posted in Competitors, Hosted PBX, IP Phone, IP Telephony, Nortel, PBX System, Phone Company, Phone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers

nortel

Are you ready to move on from Nortel and BCM 50 but unsure how to choose a new provider? Life After Nortel: SMB Migration Roadmap and Buying Decision Checklist from Ziff Davis provides five guidelines to keep in mind as you compare providers after leaving Nortel Networks (also known as Nortel Norstar or Meridian Phone Systems):

1. VoIP Pedigree The VoIP market is full of newcomers with offers that will dazzle and impress. Be cautious and look for an experienced company that has a long and positive track record. Read case studies and ask for references.

2. Core Business Most telephony companies have more than once focus; look for a company that is committed to phone systems and that shares your outlook on telephony. Find a company that will innovate and progress but continue offering what you need.

3. Range of Features As you dive into the world of VoIP for the first time do some research on the options and features available. You are going to want to stay with the same telephony provider for a long time, so make sure they have everything you need and want.

4. Customer Base Does the provider usually serve large enterprises? SMBS? Is there niche a specific industry like hospitality, medical, or government? Seek a provider with customers similar to your own company so that they will understand your business needs and obstacles.

5. Viability This is going to be a big move – go with a provider that will be around for many years to come. Ask about the provider’s financial situation and their plan for the next several years. Pay attention to how the company is doing and choose one that appears to be viable in the world of ever-changing technology.

Ready to get started? Talk to one of our experienced Account Managers about upgrading to PBXware today! With a fast & easy setup, PBXware encompasses the most advanced technologies and unified communications features along with an understanding Account Manager to help you with the transition and beyond. Just email us at sales@bicomsystems.com today!

Additional Reading:

What Happened to Nortel?

How to Move On From Nortel

Five Reasons to Upgrade from Nortel to PBXware KeySystem

Life After Nortel: SMB Migration Roadmap and Buying Decision Checklist by Ziff Davis.

There’s Life After Your Nortel PBX from VoIP News

Or talk to an experienced Account Manager by emailing sales@bicomsystems.com

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How to Move On From Nortel

Written by Laura Espinosa on . Posted in Competitors, Hosted PBX, IP Phone, IP Telephony, Nortel, PBX System, Phone Company, Phone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

nortel

Nortel (also known as Nortel Norstar or Meridian Phone Systems) customers are facing a crossroads and must begin making decisions about their future. The world of telephony is overwhelming and many leaving Nortel Networks and BCM 50 are unsure which direction to move. The decision is made a little easier by Life After Nortel: SMB Migration Roadmap and Buying Decision Checklist from Ziff Davis.

The whitepaper from Ziff Davis lays out several options and roadmaps and encourages companies to take the initiative to make a decision before their competition gets ahead of them. The move from TDM to VoIP may be intimidating but it is necessary and ultimately beneficial.

Ready to move forward? You have three options:

  1. Stay with Nortel
    If your company is satisfied with its current system and is still reaping the benefits from its initial investment with Nortel, it could stay on board for another year. Avaya will continue supporting Nortel customers until October 2015. However, keep in mind that the competition is beginning to make the move to VoIP and will be leaps and bounds ahead a year from now.

  2. Transition to Avaya
    Avaya promises a seamless move to their VoIP system for current Nortel customers. The move would be relatively painless and your company would not lose its support system along the way. Avaya is big and has a good reputation; making it a viable option for your company. But as long as your company is going through a migration, consider all of your options.

  3. Switch to a new provider
    If you are ready for something completely new, delve into all of the new telephony options on the market today. Perhaps you want the latest technology; maybe you want to switch to a smaller company that will give you more personalized attention; or maybe you want to spend less on telephony – you are sure to find something that meets your needs.

Ready to switch to a new provider but unsure how to choose? Stay tuned for our next post How to Choose a New Provider after Nortel.

Or talk to one of our experienced Account Managers about upgrading to PBXware today! With a fast & easy setup, PBXware encompasses the most advanced technologies and unified communications features along with an understanding Account Manager to help you with the transition and beyond. Just email us at sales@bicomsystems.com today!

Additional Reading:

What Happened to Nortel?

How to Choose a New Provider after Nortel

Five Reasons to Upgrade from Nortel to PBXware KeySystem

Life After Nortel: SMB Migration Roadmap and Buying Decision Checklist by Ziff Davis.

There’s Life After Your Nortel PBX from VoIP News

Or talk to an experienced Account Manager by emailing sales@bicomsystems.com

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What Happened to Nortel?

Written by Laura Espinosa on . Posted in Competitors, Hosted PBX, IP Phone, IP Telephony, Nortel, PBX System, Phone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

nortel

Nortel, also known as Nortel Norstar or Meridian Phone Systems, was one of the best in the world of telephony; an industry giant. Unfortunately, after its initial transition from PBX to IP PBX, Nortel Networks and its famous BCM 50 (Business Communications Manager 5.0) did not keep up with the evolving industry and trends like Cloud or VoIP.

It was ultimately broken apart and sold in pieces to different companies. The carrier aspect went to Genband, wireless to Ericsson, metro Ethernet to Ciena, and telephony to Avaya who will only support Nortel customers for so long.

With the Nortel brand and BCM 50 essentially gone, their customers are facing a crossroads and must begin making decisions about their future. The world of telephony is overwhelming and many are unsure which direction to move.

So how do we move on from Nortel? Read about your options in our next post How to Move On From Nortel.

Or talk to one of our experienced Account Managers about upgrading to PBXware today! With a fast & easy setup, PBXware encompasses the most advanced technologies and unified communications features along with an understanding Account Manager to help you with the transition and beyond. Just email us at sales@bicomsystems.com today!

Additional Reading:

How to Move On From Nortel

How to Choose a New Provider after Nortel

Five Reasons to Upgrade from Nortel to PBXware KeySystem

Life After Nortel: SMB Migration Roadmap and Buying Decision Checklist by Ziff Davis.

There’s Life After Your Nortel PBX from VoIP News

Or talk to an experienced Account Manager by emailing sales@bicomsystems.com

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IP PBX System Part 5: Conclusion

Written by Stephen Wingfield on . Posted in Hosted PBX, IP PBX whitepaper, IP Phone, PBX, PBX System, PBXware, Phone Systems, Whitepapers

ip pbx

This is part of a series of posts from our newest whitepaper on IP PBX System. Click here to view all posts in series.

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems November 2012 www.bicomsystems.com

PART FIVE

CONCLUSION

In conclusion, the past decade has opened the doors to a new era in which end users have various options of IPPBX systems. While on-site solutions remain a large part of the market, providers now have the option – and responsibility – to offer hosted solutions as well. Those who will make best headway will be those that can offer the best solution to whoever their next client is. Take this opportunity to begin offering more solutions today.

Other posts in this series:

Part 1: Introduction

Part 2: IP PBX System Options

Part 3: Example Scenarios

Part 4: Selling an IP PBX System

Part 5: Conclusion

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IP PBX System Part 4: Selling an IPPBX System

Written by Stephen Wingfield on . Posted in Hosted PBX, IP PBX whitepaper, IP Phone, PBX, PBX System, PBXware, Phone Systems, Virtual PBX, Whitepapers

ip pbx

This is part of a series of posts from our newest whitepaper on IP PBX System. Click here to view all posts in series

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems November 2012 www.bicomsystems.com

PART FOUR

SELLING AN IPPBX SYSTEM

Today, end users have the flexibility to choose from on-site and hosted solutions as described above. It is important to understand the advantages and disadvantages of those options and how they relate to the end user. The ultimate goal is to market a solution to end users that is most appropriate to their business and requirements.

The following are methods of comparing IP PBX features:

ROI Calculator An ROI calculator can be used to convince potential customers of the financial benefits of the IP PBX solution. By preparing a calculation, the provider can demonstrate the literal savings from using their method. For example, an on-site IP PBX will include the following costs:

  • Initial cost of the equipment

  • Firewall

  • SIP Security software

  • Storage software & equipment (back-up)

  • Maintenance

  • Salary for administrators and technicians

The ROI calculator shows the total up-front and maintenance cost which can be compared to the low, flat-rate associated with a hosted solution.

Performance After price, most end users’ top concern will be performance. The provider must prove to potential clients the impressive speed, reliability, and scalability of IP PBX solution. For example, a provider may outline the amount of time it would take to install and configure an onsite system for the client’s needs. This could take weeks on end. However, a hosted system is ready to use so the customer’s new solution could be ready in mere hours.Another point to demonstrate is increased scalability. If the customer is planning to grow or expecting any change in the future, a hosted solution will make those changes much more easily.An on-site solution offers more flexibility and control which appeals to some end users and will convince them of the superiority of an onsite solution.

Security Finally, the security of hosted IP PBX solutions is a common concern among end users. The idea of a dedicated, on-site system sounds much more secure than a remote or virtual one.Providers must explain the enhanced security options that they offer. Solution providers should have security technology in place that is superior to that of companies with on-site solutions. This will prevent SIP attacks and hacking.

Other posts in this series:

Part 1: Introduction

Part 2: IP PBX System Options

Part 3: Example Scenarios

Part 4: Selling an IP PBX System

Part 5: Conclusion

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IP PBX System Part 3: Example Scenarios

Written by Stephen Wingfield on . Posted in Hosted PBX, IP PBX whitepaper, IP Phone, PBX, PBX System, PBXware, Phone Company, Phone Systems, Telephone Systems, Whitepapers

ip pbx

This is part of a series of posts from our newest whitepaper on IP PBX System. Click here to view all posts in series.

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems November 2012 www.bicomsystems.com

PART THREE

EXAMPLE SCENARIOS

The difference between hosted and on-site solutions is not black and white; there is no absolute rule to dictate which type of IPPBX solution is superior. The following scenarios illustrate the differing needs and situations of end users and their appropriate solutions. Read these examples to understand when to use hosted, on-site, or combination solutions.

Scenario 1 A company including 50 local workers that speak to each other on the telephone extensively. However, the company has limited bandwidth that only supports five concurrent calls.ip pbx systemSolution: an on-site system that will route internal calls locally, freeing up the bandwidth to support incoming and outgoing non-local calls.

Scenario 2

A large national provider has branches in many different cities, several of which are in remote locations.ip phone systemSolution: a large hosted infrastructure with dual location redundancy for the headquarters and many of the branches, in addition to on-site PBXes for the remote locations that do not have bandwidth, preferably with the same software as to provide continuity and minimize training efforts.

     

Scenario 3 A manufacturing plant of 200 staff members with 100 pre-existing cabled analog handsets already patched. The company does not wish to lose their investment in the 100 handsets and cabling.ip pbx systemSolution: an on-site hybrid system linking the existing handsets and adding new IP possibilities.

Scenario 4

A small business that employs four home workers, none of whom take responsibility for IT matters.ip pbxSolution: a hosted solution that gives users communication abilities without any need for maintenance or installation.

Other posts in this series:

Part 1: Introduction

Part 2: IP PBX System Options

Part 3: Example Scenarios

Part 4: Selling an IP PBX System

Part 5: Conclusion

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IP PBX System Part 2: IP PBX System Options

Written by Stephen Wingfield on . Posted in Hosted PBX, IP PBX whitepaper, IP Phone, PBX, PBX System, PBXware, Phone Systems, Whitepapers

ip pbx system

This is part of a series of posts from our newest whitepaper on IP PBX System. Click here to view all posts in series.

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems November 2012 www.bicomsystems.com

PART TWO

IPPBX SYSTEM OPTIONS

On-site SystemsOn-site PBX systems are owned or leased and maintained by the end user with the physical equipment installed at their location.ip phone systemOn-site systems involve a higher up-front cost and more maintenance than hosted systems, but offer certain advantages that appeal to some end users. For example, on-site systems give the owner complete control, allowing more customization and updates or upgrades at will. They are also integrable via API/network. End users with a large number of extensions probably have better access to competent internal resource and, as such, may find on-site solutions to be worth the extra initial cost and maintenance for the additional flexibility and control. On-site systems will not involve monthly commitments or supplier risk and can be added to balance sheets.Advantages ●  More control ●  Customizable ●  Direct access ●  Compatible with PSTNDisadvantages ●  Responsibility for maintenance and updates ●  Higher up-front cost Hosted SystemsHosted IP PBX systems are ideal for end users that need reliable service without the higher costs and responsibility of an on-site system. Hosted systems do not require any hardware purchase or installation, creating a less expensive and more streamlined solution for end users. The service provider will be responsible for backups, upgrades, etc., freeing the end user to focus on his business.ip pbx systemThe service provider is able to offer bundles to end users with more features and flexibility than they would be able to obtain by their own means. Adding or removing extensions is simple and easy.Advantages ●  Inexpensive setup ●  Maintenance and support from host ●  More features available ●  Costs are more flexible to requirement.Disadvantages ●  Less control over the system ●  Upgrades depend on the host

Other posts in this series: Part 1: Introduction Part 2: IP PBX System Options Part 3: Example Scenarios Part 4: Selling an IP PBX System Part 5: Conclusion

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IP PBX System Part 1: Introduction

Written by Laura Espinosa on . Posted in Cloud Services, Hosted PBX, IP PBX whitepaper, IP Phone, PBX, PBX System, PBXware, Phone Systems, Virtual PBX, VoIP, VoIP Phone, VoIP Phone System, Whitepapers

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This is part of a series of posts from our newest whitepaper on IP PBX System.

Click here to view all posts in series.

 

A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems November 2012 www.bicomsystems.com

PART ONE

INTRODUCTION

As the IP PBX market has evolved in the past ten years, it has grown to include more ‘virtual’, ‘internet-based’, and ‘in the cloud’ solutions. IP PBX support infrastructure has become increasingly reliable and hosted options have become a real option. Today, more than ever before, end users are able to choose the exact features and services they want at an afforded price.

In the past, hosted solutions were typically limited to Centrex – they were based on a central system that was controlled by the local incumbent service provider. Remote extensions or branch offices had to be linked to the central system by the service provider using their copper lines. However, IPPBX systems based on VoIP and using Internet as the transport have caused a paradigm shift in the telecommunications industry both on-site and hosted.

The following paragraphs will outline the different types of IP PBX systems available for end users today and discuss the advantages and disadvantages of each. While hosted systems are a new and exciting option with many advantages, there still remains a significant need for onsite systems. Given the increasingly varied end user setups, requirements, and often unique requests, any solutions provider needs to be able to offer all possibilities if they are to remain in business; you simply do not know what your next customer will want.

Other posts in this series:

Part 1: Introduction

Part 2: IP PBX System Options

Part 3: Example Scenarios

Part 4: Selling an IP PBX System

Part 5: Conclusion

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SWITCHware

Written by Stephen Wingfield on . Posted in Hosted PBX, PBX System, Support

One of our customers is using our SWITCHware product in an interesting solution for a client that may interest others in the telecom industry :

John at AAPT Limited writes:

We are using SWITCHware as the core soft switch for one of our customers.  The customer wanted to offer hosted PBXs using Multi-Tenanted PBXware systems and SIP Trunking for customers with their own systems. They provision their PBXs and SIP Trunks using the web interfaces offered by PBXware and SWITCHware. Each SIP Trunk customer and  PBXware tenant  has their own SIP Trunk into SWITCHware which is used for call control and routing to carrier networks. Using SWITCHware allows us to centralise and precisely control call routing and billing through the CDRs produced by SWITCHware.

For more information on SWITCHware, visit our website.

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What next after Trixbox? How do I upgrade?

Written by Stephen Wingfield on . Posted in Competitors, Hosted PBX, Multi-Tenant PBX, PBX System, Softphone, Virtual PBX, VoIP, VoIP Software

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The rise, fall, and last hurrah of Trixbox (the community PBX system based on Asterisk) has now played out. The nomenclature of confusion between Trixbox CE and Trixbox Pro does not cloud the simple fact that what thousands or hundreds of thousands downloaded as Trixbox is no more. Both privileges of support and the forum are gone and it’s time to look for a new way forward.

But if we first take a moment to look at the past it gives some valuable lessons that will help customers make a decision on the next step. We all knew the day was coming. From the moment Kerry Garrison and Andrew Gillis sold their interest to Fonality it was hard to see that such a corporate affair was going to continue to support another free project. Betrayal is easy to sense when you have committed so much time and faith to a product. However, there are always two sides to each story. It takes a lot to run a project like Trixbox and it is very possible that Kerry & Andrew felt they simply could not push further.

Fonality had shareholders to answer to and I doubt Chris Lyman left as things were rocketing ahead. For sure, there’s not been as much noise on the street since. It would appear the company is simply trying to make a return on capital. With the cost of maintaining a project like Trixbox surely escalating and fast, Elastix came along and one can see why we got to where we are. This is where this post starts to get interesting to anyone looking to go forward.

Still, some more truths to face first. 2012 is not the same as 2004. The sheer expectations from customers escalate. They even ‘expect’ voice quality to be perfect – Yes, if you have forgotten, that was not always the case. The days of getting some leftover P4 server and stringing together a Sangoma Card, then the nights of playing with all the options to the final dawn chorus of “I’ve made it work”, have been replaced by the need to meet office rents, have customers that are not breaking things and, oh yes, soon there will be mobile.

Let’s face it. It’s time to upgrade.

If you have been stringing Trixbox together on virtual servers then it is high time you get a MultiTenant. To help you with the transition we have a Bicom Systems Trixbox offer on Hosted Solutions. Quite simply, we’ll provide the software to cover your existing customers provided you take one of our packages.

If, however, your customers are onsite and hardware is an issue, we have our M1000 & M2000 and for Q3 2013 you will see hardware of a kind you will just wish to hug – For a cost of hardware and software that will be less that that P4 server!

Really, though, the future is Unified: gloCOM

gloCOM goes way beyond HUD and, once mobile, will do what the world has not seen before: produce an experience to the mobile user that is the same as though they were in their office. Whether presence or chat or sharing – everything comes together.

Still, even this is not the real difference in Bicom Systems. It’s not just the software. It’s the people, the team that supports you. Your Account Manager will always be there to provide pre-sales support to help you win business.

Don’t wait any longer, upgrade today by contacting us at sales@bicomsystems.com or visiting us at www.bicomsystems.com/products.

 

Other Competitor Comparisons

Our Multi-Tenant wiki.

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Keeping Up With the Market

Written by Laura Espinosa on . Posted in Hosted PBX, IP Phone, IP Telephony, PBX System, Phone Systems, Press Releases, Softphone

As new technology hits the market every year, month, even day, older office equipment and tools are becoming a thing of the past. Things like desk phones, tape recorders, and fax machines are sitting on shelves accumulating dust.

According to a survey done be LinkedIn, the top ten items that are becoming a thing of the past are:

  1. Tape recorders (79%)

  2. Fax machines (71%)

  3. The Rolodex (58%)

  4. Standard working hours (57%)

  5. Desk phones (35%)

  6. Desktop computers (34%)

  7. Formal business attire like suits, ties, pantyhose, etc. (27%)

  8. The corner office for managers/executives (21%)

  9. Cubicles (19%)

  10. USB thumb drives (17%)

Source: http://press.linkedin.com/node/1229

As bulky equipment and old tools disappear from the work field, you can turn to Bicom Systems to get up-to-date solutions and keep up with the rest.

We offer things like PBXware – an open standards turnkey telephony platform that can operate as a hosted solution entirely in the cloud, gloCOM – a desktop application that unites and enhances communication and can be used on nearly any electronic device, and many other options found on our website.

Don’t continue using antiquated items and falling behind the competition, contact Bicom Systems today to begin using the most modern technology on the market.

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PortaOne vs Bicom Systems

Written by Saulio Reyes on . Posted in Competitors, Hosted PBX, IP Phone, Multi-Tenant PBX, PBX System, PBXware, Phone Company, Phone Systems, PortaOne, Softphone, Virtual PBX

Were you born a vampire or someone just bite you to become one? (A comparison of Bicom Systems and PortaOne)portaone

Many customers interested in our Multi-Tenant platform come to me asking the difference between Bicom Systems PBXware Multi-Tenant edition and switches out there that one way or the other are advertising ‘multi-tenant’ capabilities such as PortaOne.

Well I believe the answer is as simple as the vampire fact : if you were not born as a vampire but rather turned into one you will never be as good as a born vampire. In brief, without digging more into science fiction, let’s discuss my explanation to terms we are all familiar with : if a system is not born as an IPPBX but rather adjusted to act like one the end user will never experience the real deal and the service provider will never accomplish complete satisfaction.

Several popular switches out there, like PortaOne, claim to include a Multi-Tenant IPPBX, but when all is done they are ‘Centrex’-like simulations or service providers landing in the middle of ongoing development on something that was not designed to be an IPPBX and/or a Multi-Tenant.

Bicom Systems PBXware was born as an IPPBX and comes in 3 editions: Multi-Tenant, Call Center and Business.

I suggest that customers test our product and experience a real Multi-Tenant IPPBX. To test, use the following login details:

http://mt.bicomsystems.com/ email: mt@bicomsystems.com password: mtdemo

I recently compiled a comparison chart with PortaOne wholesale switch and Bicom Systems PBXware.

Key Feature Bicom PortaOne Comments
Call Shops YES YES Call Shop / Calling Card Edition Available in PBXware
Calling Cards YES YES Call Shop / Calling Card Edition Available in PBXware
WholeSale Billing YES YES Available in PBXware integrated with TELCOware Billing Platform
100% Multi Tenant Platform YES NO Centrex Alike Emulation
Full Featured IPPBX YES NO PortaONE is a Wholesale Switch not a fully featured IPPBX
Virtualization YES NO Not present in PortaONE
Basic Call Center Features YES NO Not present in PortaONE
Advance Call Center Edition YES NO Not present in PortaONE
Dedicated Virtual Enviroments YES NO Not present in PortaONE
Desktop Apps YES NO Windows, Linux and MAC Applications including free unified messaging client
Mobile Apps YES NO IPhone, Android and Blackberry Softphone
Onsite Deployments YES NO What will you do when the customer requires a deployment on site ?
Onsite to Cloud Redundancy YES NO What will offer when customer ask for on site with redundancy in the cloud?
Real Time Reports / Statistics YES NO Via Desktop Applications and Web Interface, graphics and recordings access
Call Instant Recording / Barging / Monitoring YES NO PBXware can do call recording in multi-levels
Tenant Level Admin Access YES NO Tenant Administrator or Client has access to his own hosted PBX
Auto Provisioning to ATA, IPPhone, Softphones YES NO PBXware provisions Cisco, Polycom, Aastra, YeaLink, Snom, Linksys, Sipura
Custom Design YES Limited Limited to PortaONE only

Also see PortaOne broke up a phone company over PBXware MT

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Hosted IP PBX Solutions

Written by Laura Espinosa on . Posted in Business PBX, Call Center PBX, Hosted PBX, IP Telephony, Multi-Tenant PBX, PBX System, PBXware

As hosted IP PBX solutions take over the industry and replace and outdate other options, PBX resellers are faced with a unique opportunity; now is the time to begin offering hosted IP PBX solutions and claiming a niche in the market.

Many resellers have merely tweaked their current systems to allow for a hosted option, leaving much to be desired. Resellers that offer complete hosted systems fulfill a specific need in the market that has yet to be fully met. Now is the time to take advantage of this gap in service and begin offering complete hosted solutions that end users can rely on. Whether you are just getting started or wanting to upgrade to newer technology and solutions, Bicom Systems has the software and resources to get you started. With ample experience in the field of hosted solutions, Bicom Systems will provide you with software, hardware, marketing materials and an Account Manager to guide you.

Bicom Systems’ PBXware is the world’s first and most mature professional open standards turnkey telephony platform. Available in Business, Call Center, and Multi-Tenant, editions, PBXware allows you to deploy flexibly, reliable, and scalable hosted IP PBX communication systems.

Offering a true hosted IP PBX system provides End Users with a number of benefits:

  • Managed service with pre-defined service agreements
  • Remote management
  • Cost effectiveness
  • Future proofing
  • Predictable monthly service charges
  • Voice integration
  • Customization

Learn more at www.bicomsystems.com or contact us today at sales@bicomsystems.com to claim your spot in the hosted IP PBX market. Or to learn more about how we’ve help other companies, check out our Case Studies.

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Definition of PBX Phone System

Written by Laura Espinosa on . Posted in Call Center PBX, Hosted PBX, IP Phone, IP Telephony, Multi-Tenant PBX, PBX System, Phone Company, Phone Systems, Telephone Systems, Virtual PBX, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

A PRIVATE BRANCH EXCHANGE (PBX) PHONE SYSTEM is an internal telephony network that allows for inexpensive calls within a company or organization. It is an efficient form of unifying communications within an office or network of branches.

The PBX connects the private network to the Public Switched Telephone network (PSTN) for external calls. Specific outgoing lines are reserved for those calls.

Internet Protocol (IP) PBX is the newest development in the industry. This is the same system but uses VoIP and software to make communication more streamlined and less expensive.

Users of PBX systems have four options: PBX, IP PBX, Hosted/Virtual PBX, and Hosted/Virtual IP PBX.

Bicom Systems offers an IP PBX phone system in the form of PBXware. We offer three different editions to cater to specific needs: Multi-Tenant PBX, Call Center PBX, and Business PBX.

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Hosted PBX vs Google Voice vs On Premise PBX response

Written by Stephen Wingfield on . Posted in Hosted PBX, IP Phone, IP Telephony, Multi-Tenant PBX, PBX System, Phone Company, Phone Systems, VoIP, VoIP Phone, VoIP Phone System

After reading Ruben on VoIP‘s article Hosted PBX vs Google Voice vs on premise PBX, I knew I had to write a response.

My first thought: Interesting and provocative in all the best senses. Oh the benefit though with hindsight.

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Multi-Tenant PBX

Written by Laura Espinosa on . Posted in Hosted PBX, Multi-Tenant PBX, PBX System, VoIP, VoIP Providers

The Multi-Tenant PBX Edition of PBXware gives Telecom Service Providers a powerful platform to serve the IP-PBX market in the cloud as a voip switch. Unlimited Hosted IP-PBX Multi Tenants, Unlimited resellers, user/company self portal, and LCR are just some of the advanced features included with desktop applications to support. The system may be used as a Class 4 or Class 5 softswitch / voipswitch with multitenancy architecture.

Trying to choose the right platform? See our Multi-Tenant Comparison chart.

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The Side You Should Be ‘Aware-Of’ in this Business…

Written by Saulio Reyes on . Posted in CLEC, Hosted PBX, IP Phone, PBX System, Phone Company, Phone Systems

The technical side of a modern phone company…

As a developer and network engineer, understanding the way today’s hosted phone systems works is a fairly easy task. Yet such a profile is not found in every person that is willing to start in this business. In general, there are two profiles that look to start in this business more often:

Integrators: small, medium and large integrators used to serve the customer locally with well-known brands and a mix of digital and analog technologies.

Service Providers: on the other side, often Internet Service Providers and/or hosted services providers. Sometimes even CLECs already providing dial tone one-way or the other.

The Integrator

This is pretty much a salesman with a complete understanding of the phone systems’ capabilities and the handsets that are been implemented with it. Technical skills are crucial in order to take control and set up an optimal local network and the way of the IP terminals to the remote network were services are been hosted. In fewer words, a “Sales Engineer”.

  • Profile the customers and phone system feature set that will fit.
  • Identify market needs, pack and test those in an easy to deploy way.
  • Use the same hardware in all deployments; this includes switches, routers, IP phones and so on. Become a master of them (Standardize).
  • Know all the “good-things” about the system but more important have a better knowledge of its limitations. The work around will just appear.

The Service Provider

With a well-done Integrator part there is no need to worry about the sales, but you still have to take care of a few elements and be sure that he becomes an expert on them at the same time.

  • Path from customer to hosted services
  • Platform behavior in customer and data center environment
  • IP Trunking and Carriers Interconnectivity
  • Data Center Software and Equipment Management
  • A way to monitor and provide Security to all items above

In conclusion, either the Integrator has to also become the Service Provider or the Service Provider has to become an Integrator as well. Any other categories will have to become both of them in addition to anything else they do and/or could bring to the table.  This is not just a mind-set, I strongly suggest you understand the skills that each one must have in order to accomplish success. Of course, the mix of the two will simplify some things and won’t require duplicating all the human resources.

Consulting is always a good step in the process, me and my team are always available and willing to help, don’t hesitate to contact us. We also offer a number of solutions and products that may be of interest, such as our PBXware in the Business PBX, Multi-Tenant PBX, and Call Center PBX editions.