ivr

What is IVR?

Written by Laura Espinosa on . Posted in IVR, PBX, PBXware

ivr

Going back to the basics – what exactly is IVR?

IVR stands for Interactive Voice Response and describes the technology that lets humans communicate with computers via voice.

In the world of telephony, IVR is an automated system that can interact with users to effectively process their requests. This may mean routing calls, providing information, or many other things.

Bicom Systems PBXware has an IVR feature.

 

More posts like this one:

  • 5 VoIP Features for Business Efficiency

  • What is a SIP Proxy