mobility

How to Sell… Mobility

Written by Laura Espinosa on . Posted in gloCOM GO, Mobility

mobility

A few weeks ago we did a blog series on 3 Steps to Telecom Success, with a variety of ways to achieve sustainable growthincrease your profit, and increase customer loyalty. One of the overriding themes was adding more cards to your deck – bundling more services into your existing offering.

Perhaps you have made the decision to add Unified Communications, mobility, or something else to your solution, but what’s next? How do we sell this new service?

This series is on “How to Sell…” Last week we covered UCaaS and this week we are moving on to mobility.

At first glance, mobility seems like an easy thing to sell. Nearly every one in our industry has a cell phone and uses it both at home and at work. And for many of your customers and prospects, it may be as simple as saying “Hey, we have a mobile app now” and they will immediately jump on board.

But for others, the prevalence of cell phones in the workplace may in and of itself may be our greatest stumbling block. If your customer has been using their cell phone effectively for years, they may think they don’t need your mobile services or app. So how do we convince them otherwise? Similar to UCaaS, we show them the benefits.

Benefits

If you give your prospect a few real-life examples of how they could use your mobile app or service, they won’t be able to pass it up. This comes back to Unified Communications and the ways it makes work simpler, easier, and more efficient.

Here’s an example: With our own gloCOM desktop and mobile app, calls can be passed seamlessly from device to device without interruption. Imagine that you are on an important call at your desk, but if you don’t leave the office now, you’ll be late for your next appointment. What are your options? Ask the person on the other end to reschedule and risk losing their interest. Ask them to hang up and wait for you to call back from your cell phone and risk losing them to another task. Stay on the phone and lose your next appointment. Lose, lose, lose. Or you could grab your cell and bluetooth headset, seamlessly transfer the call from gloCOM desktop to gloCOM mobile, and walk out of the office with the caller none the wiser. Which would you choose?

That is just one example of many. Similar to our strategies to sell UCaaS, be sure to walk through both benefits and features with your prospects. Other examples could stem from:

  • Presence, conferencing, and other favorite UC features available out of the office

  • Continuity in the face of natural disaster, outages, traveling, etc.

  • BYOD with consistency

  • Information and contacts go anywhere with you

So how do we achieve those kinds of benefits? It is important to get your mobile app just right.

Mobile App Features

If you want to be able to give a handful of enticing real-life examples of benefits like the above, you are going to need a feature-rich app. Some features that are important include:

  • Multiple platform support

  • Integration with a variety of softwares

  • UC functionality

  • Phone callback

  • Notification system

In today’s world, a mobile app will practically sell itself if it offers a bounty of useful features. Really, many of your customers are probably just waiting for you to offer it. To learn more about our desktop and mobile UC app, visit bicomsystems.com/products/gloCOM-Desktop-Mobile-Communicator.

If you are interested in learning more about mobility and/or selling, we have a few more blog posts that may be of interest to you.

As always, feel free to reach out to us if you want to chat with an experienced account manager.

Stay tuned for our next How to Sell post where we’ll talk about integration.

More posts like this one:

desk phoneOur whitepaper and video presentation Do You Still Need a Desk Phone? takes you through the latest alternatives and complements to the desk phone, including mobile phones, softphones, smartphone docking stations, and Unified Communications.

Learn more and download your free copy today: www.bicomsystems.com/do-you-still-need-a-desk-phone

unified communications

5 Ways Unified Communications Saves You Time

Written by Laura Espinosa on . Posted in gloCOM GO, Unified Communications

unified communications time

We all know the struggle of managing our time at work. The hours in the day are never quite enough to get everything done. But Unified Communications can save time on mundane tasks, letting you focus on whatever is most important to you and your business.

Below are just five UC features that will save you time.

1. Multi-tasking

Most Unified Communications apps support instant messaging and text messaging. Aside from being instantaneous, IMing allows you to multi-task. You can communicate via text even while on a call or working on something else.

2. One-click calling

UC lets you call anyone in the world with just the click of a mouse. Whether that means clicking on a contact within your UC app or enabling click-to-call with your browser, no more time will be spent looking for numbers and working out country codes.

3. Drag-and-drop conferences

Drag-and-drop conferencing is a favorite feature and it’s easy to see why. UC apps like gloCOM let you grab as many contacts as you want and drag them into an instantaneous conference. Gone are the days of scheduling conferences and dialing in to conference bridges with PINs and passwords.

4. Continuity

Unified Communications works on whatever device you have, wherever you are, so no time is lost due to travel, weather, power outages, or other unexpected bumps in the road. Remote workers have all the same capabilities as coworkers in the office.

5. Contact management

Compile all of your contacts and phone numbers in one secure place. UC apps like gloCOM will integrate with your existing address books so that no time is wasted scrambling to find a contact or phone number.

gloCOM is a Unified Communications app with all of the above and much more. Learn more about gloCOM here: www.bicomsystems.com/products/gloCOM-Desktop-Mobile-Communicator

desk phone

Do You Still Need a Desk Phone?

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, IP Key Systems

desk phone

Not many years ago, this question would have sounded absurd. Traditional desk phones were the primary mode of business communications. Even as the Internet brought new options like email and instant messaging, these couldn’t truly replace a voice conversation.

But now, with VoIP at work in most offices across the world, the question arises: do you still need your desk phone?

VoIP and Cloud Communications have enabled the development of voice tools that transcend the desk phone. Softphones are now available for desktop computers, laptops, and even smartphones and tablets. In their earliest days, softphones were convenient for some kinds of calls, but would not have been sufficient to entirely replace the desk phone. Softphones today can do everything that a desk phone can do – and often much more.

Concerned about a local presence? Softphones can still give you a local number, as well as a global reach.

For me, the answer to the question is “no.” I said goodbye to my desk phone years ago when I started using gloCOM. Available for both desktop and mobile, gloCOM offers everything my desk phone did, and much more.

Others will not be ready to remove the phone from their desk. The good news is that unified communications apps (like gloCOM) often integrate with desk phones for the best of both worlds.

Still there are others that do not want to bother with modern technology and learning something new. After all, if it’s not broke… To them I would suggest IP Key Systems. A traditional key system that “just works”, but with some powerful technology hidden away under the hood.

What about you? Do you still have a desk phone? Would you give it up today?

voip trends

5 VoIP Trends in 2017

Written by Laura Espinosa on . Posted in gloCOM GO, Unified Communications, VoIP

voip

2017 is officially here and it is going to be a great year for telecommunications. Let’s start off the year with 5 VoIP trends for 2017 from VoIP-News:

1. Mobile VoIP – According to VoIP-News, there will be more than 1 billion mobile VoIP users by the end of 2017. How many of your customers will be joining that number? Bicom Systems released gloCOM GO, our Unified Communications mobile app last year – check it out today!

2. Security – VoIP security has become a growing concern in recent years, and Forbes names it as one of the top three concerns for businesses in 2017. To start protecting yourself and your customers, download our free PDF: VoIP Security: The Risks and How To Prevent Them

3. Integration – Sure to be a buzzword in 2017, “integration” refers to the ability to incorporate other business services into a VoIP solution. This is at the heart of Unified Communications and Bicom System’s suite of VoIP software. Visit our products page to learn more.

4. 5G – While less directly relevant to our products and services, the potential emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. Our gloCOM GO mobile app shifts seamlessly between WiFi and 4G and we greatly anticipate the speed of 5G.

5. Network Strain – Ending on a more concerning note, experts predict a network strain in the coming year. We believe this possibility is all the more reason to partner with an innovative, customer-focused company that is constantly researching and improving. Join us today and gain an experienced Account Manager that will navigate with you in whatever 2017 may bring!

More posts like this one:

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5 Benefits of The Cloud

Written by Laura Espinosa on . Posted in Cloud, gloCOM GO

cloud

With each new technological advance, the cloud becomes bigger and better. Here are just five of its many benefits:

1. Scalability – Our favorite advantage of the Cloud is how it facilitates growth. Whether scaling up or down, the Cloud makes it quick and easy to add and remove extensions from anywhere with Internet.

2. Costs – As with most modern technology, the Cloud decreases up-front and long-term costs. From no hardware investments to low maintenance costs, the Cloud is budget-friendly.

3. Disaster recovery – Because all data is stored virtually and off-site, disaster recovery is essentially seamless. Physical or hardware problems will not affect service or data.

4. Mobility – The Cloud is highly flexible and available anywhere with an Internet connection. Mobile apps like gloCOM GO can put your entire telephony solution in the palm of your hand.

5. Productivity – Finally, the Cloud caters to efficiency by making telephony streamlined and simple. Users can focus on customers and sales without giving a second’s thought to the telephony solution.

Learn more about a real Cloud solution on our website.

business mobile

Why Your Business Should Go Mobile Now

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Unified Communications

business mobile

It is hard to believe that businesses without mobility still exist in the age of smartphones. If you still need persuading that mobility is right for your business, this article is for you.

1. Customer Connection

The first reason to go mobile is that your customers are already mobile. It is rare to find an individual without a smartphone nowadays; more than likely your customers are already mobile and would expect you to be too. This may mean a mobile-friendly website, a smartphone app, or a cell phone contact number. It probably means all three and more! Meeting your customers where they are at is a timeless rule.

2. Employee Connection

Similarly, your employees are probably mobile too. Bringing mobility to work will make employees more available, connected, and motivated.

3. Global and Local Presence

While global and local presences are opposites, both can be achieved with mobility. A mobile phone gives you a local number and more personal feel right at home, but also connects you instantly and seamlessly to partners or employees across the world.

4. Productivity

Mobility adds one more option (or maybe many more!) for communication and collaboration. Employees will be more productive with a mobile option, particularly when on the road or at home.

5. Competitors

If your competitors are not already mobile, they will be soon. Mobility is just one more advantage to have, especially as it becomes an expectation of customers. Do not wait too long and miss the mobility boat – the cost could be high.

gloCOM GO is a unified communications mobile app for businesses. Learn more about its features and values or contact us today!

 

More posts like this one:

  • 3 Reasons Why gloCOM Mobile Is Worth Waiting For

  • Four Ways to Get Started with Mobile VoIP

reasons-to-choose-bicom

5 Reasons to Choose Bicom Systems

Written by Laura Espinosa on . Posted in gloCOM GO, PBX System, Softphone, TELCOware, Unified Communications, VoIP

benefits of bicom

At the risk of ‘tooting our own horn’, we jotted down some recent comments made by partners that chose Bicom Systems over our competitors. We hope these will help other telecoms stuck in the decision-making process.

1. Integrated Billing Software

A key part of our unified communications suite is TELCOware, our provisioning platform. Our partners report that no one else integrates billing into their telephony platform despite the clear benefits. This frees users from doing complicated billing procedures themselves or hiring a third party. Learn more about our Billing Software.

2. Simple, Effective Interface

Over the years we have seen many partners express relief when first viewing our simple, yet effective PBX interface. Our GUI is user-friendly and lets you focus your time and concentration on what matters most to you. Best of all, we work to improve the interface in each new release.

3. Mobile App

While most of our competitors do now offer VoIP mobile applications, we hear that none compare to gloCOM GO. And it is no surprise after the weeks and months dedicated to perfecting the application that ties together all of our other unified communications products. Learn more about our Mobile VoIP App.

4. More features

Our PBX feature-set has been carefully developed to give our partners the highest value possible. We have listened to customer requests and attempted to provide features both for their internal use and for the development of a higher valued end product.

5. Affordability

One of the complaints we get the most is our lack of pricing on our website, but those that take the time to speak with an Account Manager find our pricing structure more than satisfying. Unlike competitors with set-in-stone prices, we work on an individual basis to create a solution that matches the needs and budget of each partner.

If you are trying to choose a PBX system we’d love to chat with you. Contact us now or browse our products.

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4 Ways Voice is Still Better than Video

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, IP Phone, Softphone, Unified Communications, VoIP, VoIP Phone

voice call

While video calling is gaining traction in the world of VoIP, voice calling is still the best choice in most business circumstances.

What makes voice better than video?

1 – Voice Eliminates Distractions

Traditional voice calls appeal to just one sense (hearing) and allow both parties to focus on simply listening to a voice. Video calling, on the other than, brings in a whole other sense (sight) and opens the door to distractions. For example, delays between the sound and image will distract the viewer and slow down communication. Video also brings in other factors such as clothing, expressions, or things in the background that distract and detract from the speaker.

2 – Voice Has Lesser Requirements

Video calling necessitates more hardware and a better network than voice calling. Aside from needing a camera and device that processes sound and video, video calling uses more bandwidth. Most VoIP voice calls use 8 to 24 Kbps while video calls can use from 128 Kbps to over 1 Mbps. Video calls have other consequences to equipment such as lower battery life.

3 – Voice is Easier to Setup

Whether VoIP or PSTN, voice is easier and quicker to setup than video calling.

4 – Voice is More Compatible

VoIP Voice calls are almost always automatically compatible between different parties, offices, and even parts of the world. Different software and/or hardware work together seamlessly. Video, on the other hand, results in endless compatibility issues. Both parties must be using the same video tool on the same type of device to ensure an easy connection and optimal quality.

For a Unified Communications Voice application, check out gloCOM.

mobile-voip-header

Four Ways to Get Started with Mobile VoIP

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Softphone, Unified Communications

Do you use mobile VoIP at work? If your answer is no, you should start! And if your answer is yes, keep reading, you still may learn a thing or two.

The following are four things to think about as you get started using mobile VoIP in your business.

1. Choose a Data Plan

The cellular data used by mobile VoIP when outside of a WiFi zone can add up quickly. Before getting too far, ask your carrier about data plans and choose the right one for your company.

2. Make it Secure

As with any other business calls, VoIP or not, security is an important issue to consider. Whether your company will use MDM (Mobile Device Management), EMM (Enterprise Mobility Management), or a VPN (Virtual Private Network) app, do not skip this step and open the company to potential security breaches.

3. Skip the Consumer Apps

Though consumer VoIP apps are common and free, it’s not a good idea to mix business with consumer software. From Skype to Viber to WhatsApp, these applications serve their purpose well enough outside of the office, but seek a business solution for your business.

4. Take Advantage of Features

One of the things that makes VoIP so popular today is its plethora of features. This is no different in the case of mobile VoIP. Take time to learn the features and take full advantage of them.

Ready to get started? Check out our softphone gloCOM.

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Softphone or Mobile – A Third Option

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Softphone, Unified Communications

softphone

VoIP News brings up an interesting quandary for businesses: softphones or mobile phones?

They discuss the benefits and drawbacks of each option:

Everyone already has a mobile phone, so it makes sense to use them. BYOD is so popular already. And for employees that spend time working out of the office, a mobile phone is a valuable tool.

But softphones offer even more benefits. They are usually a free software included with your unified communications solution. Softphones can often function much like a desk phone, so productivity is not lessened. And they have the advantage of a more professional appearance than using a cell phone number.

The decision seems difficult, but we suggest a third option: a mobile softphone.

gloCOM is a business softphone that can be used on desktop or mobile. Whether sitting at a desk with your IP handset, working from a laptop, or on the road with just your smart phone, you can have the same number and expansive functionality.

Don’t worry about making the choice – you can have the best of both worlds. Visit our website to learn more about gloCOM today.

collaboration-tools

7 Collaboration Tools You Should Be Using

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Softphone, Unified Communications, VoIP

collaboration

One of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of an office or meeting room. Below are just a few collaboration tools you should be using

• Presence – Colleagues can interact as if they were in a physical office when using presence.

• Screensharing – A fast way to convey ideas and information without miscommunications or long explanations.

• Recording – Users that miss an important call or presentation can catch-up with a recording as soon as they are available again.

• Conferencing – One of the older tools, conferencing with unified communications can be spontaneous and quick.

• Mobile – Most unified communications tools are now available on mobile, putting collaboration in the palm of your hand.

• Messaging – Instant messaging can get quick answers even when users are busy or on call.

• Integration – Email, CRMs, and more can be integrated with unified communications to bring more tools to your fingertips.

Tools like the above can increase productivity and save time on a daily basis. Get these tools and more in an application like gloCOM.

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5 Forgotten VoIP Tools

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

voip tools

VoIP gives us so many features and benefits that it is easy to forget some and miss out. VoIP News reminded us of five great features that are too often forgotten.

1. Calling is not limited to the desk phone

Unlike in the past, making calls no longer means sitting at a desk with a telephone in your hand. VoIP allows users to call with soft phones on any kind of device – computers, mobile phones, tablets, etc. For example, gloCOM is a business soft phone for desktop or mobile.

2. Voicemail is flexible

Similar to calling, voicemail is no longer bound to a desk phone. With VoIP, you can access voicemail from any device or even via email. Whether as an audio file or a transcript, your voicemail could be delivered to your inbox along with all your other messages.

3. Transferring is easy

Transferring calls within a VoIP system is as easy as the click of a button. Ever called one number only to be given another number to write down, verify, and then hang up and call? VoIP makes transfers to other branches, remote locations, or even mobile phones possible.

4. Surveillance and security can be incorporated

VoIP and Unified Communications can even incorporate your office security system. Rather this means checking your surveillance cameras right from your soft phone or opening a locked entrance for a visitor, VoIP has you covered.

5. Fax can be VoIP too

Finally, users too often forget that VoIP can include more than just calling. Fax over VoIP (FoIP) functions much like calling and gives you all the same benefits. Fax to email eliminates the need for a fax machine altogether.

If you’d like these features, check out gloCOM, our business soft phone that offers many of these and more!

new-products-header

Our Newest Products: A PODCAST

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, IP Key Systems, ITEXPO, PBXware, Products

In the wake of ITEXPO, Bicom Systems produced a 10-minute podcast with Telecom Reseller to introduce our newest products.

In addition to reinventing the traditional Key Systems concept, we are introducing new versions of PBXware and gloCOM to enable customers to continue growing and making more sales.

Check out the podcast right here: http://telecomreseller.com/2016/02/17/grow-your-telco-with-bicom/

love-glocom-header

gloCOM – What’s Not to Love?

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, VoIP Phone

business softphone

There is no doubt that gloCOM is a favorite with our partners and clients. And it’s easy to see why – vast features that we quickly come to rely on, a simple yet powerful interface, extraordinary flexibility – what’s not to love?

We recently received emails from two separate gloCOM users that seemed worth sharing.

The first wrote to tell us that ‘gloCOM’ has become a verb within his company. For example, “Peter, will you gloCOM me that IP address?” Before long, we’ll be in the dictionary!

The second user was testing gloCOM GO and appreciating the versatility of the app. He sent us this:

What are you doing with gloCOM?