telephony-jenga-headers

Don’t Play Jenga with Your Customers and Profits

Written by Kevin Langford on . Posted in Multi-Tenant PBX

multi-tenant

Do you remember the game Jenga? Popular in the 80s and 90s, kids everywhere tried to keep their hands steady as they gently slid blocks out of a teetering tower and continued building upwards until it all fell down. Hmm, sounds familiar in more way than one.

It is starting to come up with more frequency: customers dedicating a VM for each of their FreePBX instances per customer, trying desperately to attain some form of multi-tenant or multi-office PBX. Sure, it works at first and seems a simple and easy solution. But as you add more and more customers, it begins chewing up more and more IPs. Eventually you have a mile long list list of logins and IPs for each system and customer. One wrong move and your Jenga tower will crumble.

With the inevitable collapse comes the nightmare of migrating all of your customers and settings to a new platform. Just what you were trying to avoid, right?

The good news is that bona fide multi-tenant solutions do exist. With the right solution, you can build from the ground up on a firm foundation instead of playing Jenga with your customers and profits. For example, Bicom Systems offers both rented and hosted multi-tenant PBX solutions that support rapid and sustainable growth.

To learn more, contact us or visit our website today!

More posts like this one:

voip

Is VoIP driving business away from you?

Written by Saulio Reyes on . Posted in Business PBX, Call Center PBX, IPPBX, Multi-Tenant PBX, PBX, PBXware, Unified Communications, VoIP

voip

Over the years I have noticed that more and more of our new customers are no longer VoIP Entrepreneurs wanting to join the telephony provider venture. Seems like the more VoIP becomes the present and defines the future of communications, the more industries it touches.

These days, any business that provides IT industry related services is somehow related to, or forced to be related to, the communications infrastructure of their customers. Even better if the customer has some knowledge or is at least aware of the unified communications experience.  

Industries like Internet service provides, cable services, and/or fiber providers have already joined, are planning to join, or at least know the future is to integrate in order to gain and retain customers. To mention a few of the most common that will ring my desk, I should start with hosted service providers. Either hardware, software, or a mix of the two, is something that, sooner or later, VoIP has to become an integrated part of. Either a multi-tenant platform like ours in order to centralize all hosted PBXs, or separate Call Center/Custom environments, this is something that, along with other value-added features, a hosted service provider will get asked for pretty often.  

Other industries, less related to network services or hosted services like IT Managed Services, will encounter themselves one way or another supporting an IP Phone, a local PBX, or a PBX hosted by someone else. They will notice the additional revenue and increased customer retention will come as soon as they can also take care of the telephony needs. 

Many of my customers will often express how VoIP service may be just one service out of many, and maybe not the one that bring the most revenue in from customers. But VoIP is an essential piece of the relationship since it is the part that allows their customers to unify their communications, in addition to the suite of services it provides.

This article is a ‘heads up’ to all those out there that think VoIP services ‘could be’. Soon VoIP will be a ‘major’ part of any one proposal because it will become part of the request. The end-user likes to feel a level of unification that provides them the security that a single provider can serve, understand, and support all their technology components.

VoIP is so flexible that anyone that has a customer base and provides any type of service, even non-technology, could find a way to integrate it into their suite of services with a huge value and even bigger retaining element. Make it drive business towards you, not away from you. At this very moment deals are been turned down because the competitor shows a unified set of services with telephony, or impressed the customer with an additional service made possible by VoIP.

Just because everyone related is getting involved does not mean that it is easy. We still hear horror stories. Even that the voice quality is not working out, loss of RTP, but less. More and more it’s ‘how do I?’ Whether CRM integration or producing better reporting and so control of daily lives.

If you would like to explore your options, whether you are related to technology services or not, Bicom Systems would be happy to assist with whatever ideas you may have. We have not seen it all yet, but with the many we have worked with already, I’m sure you are at the right place for finding a solution. Our IPPBX PBXware comes in a Single Tenant Business Edition, Multi-Tenant Edition, and Call Center Edition, and the mix of all of them is as customizable and flexible as it comes.

multi-tenant-architecture-header

Benefits of Multi-Tenant Architecture

Written by Laura Espinosa on . Posted in Cloud, Multi-Tenant PBX, PBXware

multi-tenant architecture

There is no doubt that many, maybe even most, businesses are moving to the cloud. But the decision to move to the cloud is not the final choice to be made; companies must choose a type of architecture – multi-tenant or dedicated.

To understand the difference between the two, we can compare them to housing. A dedicated solution is like a home that you own – the whole thing is yours and yours alone. But a multi-tenant solution is like an apartment building that you rent a part of while the rest of the structure is shared.

Of course either scenario has its benefits and drawbacks. But multi-tenant architecture has many benefits that can be marketed to your customers.

First, the cost of multi-tenant is less than dedicated. From the up-front investment to the upkeep to the IT expertise needed, multi-tenant is a better option for companies with a small budget or interest in cost-effectiveness.

Second, multi-tenant is a more flexible solution. It is easily scalable and the owner can quickly and easily add features, do updates, or enhance service for all tenants.

Multi-tenant solutions are particularly appealing to start-ups that will appreciate the price and the built-in support system.

PBXware comes in a Multi-Tenant PBX edition that will offer all of this and more to your customers. Learn more on our Multi-Tenant page or contact us today.

 

More posts like this one:

  • Multi-Tenant PBX

  • Multi-Tenant Comparison Table

grow-multi-tenant-header

How To Grow Your Telecom with Multi-Tenant PBX

Written by Laura Espinosa on . Posted in Multi-Tenant PBX, PBX System, PBXware

multi-tenant

The key to growth for any telecom or ITSP is a scalable platform. Of course there are other important strategies and steps to growth, but without a scalable PBX platform growth will be impossible.

Bicom Systems designed Multi-Tenant PBX as a scalable solution for telecoms that want to grow. With unlimited resellers, extensions, and tenants you can start as small or large as you want and scale up or down with the click of a button.

In addition to being highly scalable, Multi-Tenant PBX alleviates much of the workload, giving you more time to focus on sales and growth.

Get started today by visiting our Multi-Tenant PBX page or signing up for a free account manager!

More posts like this one:

freepbx

How to Upgrade from FreePBX

Written by Laura Espinosa on . Posted in FreePBX, Multi-Tenant PBX, PBX, PBX System, PBXware

freepbx

A variation on the non-fairy tale we wrote about last week, we recently spoke with a business-owner that struggled with FreePBX for a year before throwing in the towel. Costs were through the roof, far too much of the work and configuration was falling on his shoulders, and support was all but non-existent.

In the process of shutting down his business, he was about to give up entirely when he realized that maybe a different PBX system would make all the difference. Perhaps an effective GUI and supportive provider would free him up to continue taking his business forward.

Research led him to Bicom Systems and PBXware.

Multi-Tenant PBX was designed specifically for entrepreneurs like him. With a simple yet comprehensive interface and vast features, our PBX system enhances business rather than restricting it. Best of all, our platform is scalable and flexible – it grows with you.

To upgrade from FreePBX or any other PBX system, contact us today or visit the PBXware page to learn more.

More posts like this one:

sales-pitch-header

Are All Prospects Worth the Sales Pitch?

Written by Laura Espinosa on . Posted in gloCOM, Marketing, Multi-Tenant PBX, PBX, PBX System, PBXware, Softphone, Unified Communications

sales pitch

The short answer: Yes.

Anyone in telecom sales knows the importance of prioritizing leads and allocating your time wisely. Of course there will always be prospects that are clearly worth extra attention and time. But no prospect should be ignored if you are still interested in growing.

The reasons are obvious: you never know who will surprise you, ignoring a lead may hurt your brand image, etc. But we have a prime example of the value of every lead.

A few days ago we were contacted by a company that wanted our gloCOM unified communications softphone app. They already had an Asterisk-based PBX system and were not interested in making any changes. They just needed that one last piece to tie the whole solution together.

Rather than writing them off as satisfied with another provider, the assigned Account Manager started a conversation to see where it went. In just 15 minutes the contact had become interested in our philosophy of “all the pieces” and signed-up to test Multi-Tenant PBX.

Moral of the story: Even a prospect that is 100% satisfied with their current provider can be swayed with even a short, open conversation.

So the answer is yes, ALL prospects are worth the sales pitch.

More posts like this one:

multi-tenant

Take Back Your Time With Multi-Tenant PBX

Written by Laura Espinosa on . Posted in FreePBX, IPPBX, Multi-Tenant PBX, PBX, PBX System, PBXware

multi-tenant pbx

Once upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay off, the telecom grew while the PBX system stayed the same. Each new sale was progressively less exciting because of the time and effort it would take to purchase and host a dedicated solution.

Far from a fairy tale ending, we have heard this story time and again. That is exactly why we created the Multi-Tenant edition of PBXware

With unlimited users, Multi-Tenant PBX takes away the busy work and gives you back your time. Unlike competing solutions – specifically FreePBX has been brought to our attention repeatedly lately – Multi-Tenant is 100% scalable and flexible. Growing up (or down) is as easy as the click of a button. 

Upgrade today to reclaim your time and start getting excited about each sale again! Learn more on our Multi-Tenant page.

More posts like this one:

thirdlane

Thirdlane vs PBXware, Part 1 : Limitations

Written by Stephen Wingfield on . Posted in Competitors, IP Phone, IP Telephony, ITSP, Multi-Tenant PBX, PBX System, PBXware, Phone Systems, Thirdlane

thirdlane

It is always with caution that one should speak of competitors and their products when clearly they are better able to do so themselves. All the more so with Thirdlane, given how respectfully Alex Epshteyn at Thirdlane has always spoken of PBXware.

I am often asked why to choose PBXware over Thirdlane and it seems only right to write.

Curious about this question is the clear circumstances in which it is asked. These can be described in three categories:

  1. Existing users of Thirdlane’s Multi-Tenant PBX who have had reason to look further.

  2. New Providers looking to start a business line with very little resource

  3. Well established businesses – either ITSPs, VARs or Long Established Sellers of Phone Systems

For the first group, Thirdlane customers have dial tone. However, their ITSP is now so busied with the running of the business that the cost of maintaining the system takes on greater importance.

thirdlane

It is very noticeable how few subscribers the pain threshold seems to bite. So often, fewer than 100 subscribers – a handful of customers. These, still quite new, Service Providers are also considering how to automate the monthly invoice run and, ideally, the provisioning of services.

A customer wants a Queue, a Conference, an IVR… Surely this should take no more effort than checking boxes to solve everything from the feature’s creation to the monthly invoice going out, right?

There also are issues of support. Again the sheer stress that happens once ‘real customers’ come on board and previously naive dreams are exposed. Answers need to be found immediately both to ‘how do I do x, y, z?’ questions and, less often, bugs or critical failings.

Increasingly the need for integration to the desktop is a make or break to getting End User businesses.  Whether in the form of onsite systems from the Traditional Vendors or the large Internet Telephony Service Providers often using Broadsoft platforms, the market at large expects standard offerings to have presence, chat and more at the finger tips. Mobility is next.

What has also been learned by bitter experience is problems that may be caused by trying to piece-on a third-party software just because you don’t have it yourself. This could be an Operator Panel, for example, that can be strung through the Asterisk Manager. There’s no choice, you have to do it. The customer is screaming at you. So you spend an hour to download it, install it, try it yourself, and another hour to read the manual. You repeat that with the customer. Next day, the customer wants something that is missing … it is crashing … whatever happened to your sales plan that week?

thirdlane

For some though, there is the matter of scalability. To simply ‘add another server’ and ‘stick on another few hundred customers’ is not enough. All the customers need to be brought together in a single interface to be found easily and redundancy needs to be in clusters often with the options of dual location.

Stay tuned for Thirdlane vs PBXware, Part 2: Cost of Entry and check out these other posts in the meantime:

If you found this useful or can add, please feel free to post and of course visit our whitepaper on How to Start an ITSP or watch the video below.

is-technologies-header

IS Technologies

Written by Laura Espinosa on . Posted in Case Studies, Hosted PBX, Multi-Tenant PBX, Press Releases, Unified Communications, VoIP

IS Technologies

Bicom Systems is excited to begin working with IS Technologies to better serve SMBs in Alabama.

Similar to many others in the industry, IS Technologies got its start with hybrid PBX systems but quickly began to grow and expanded into a hosted/cloud PBX solution.

The need for a new platform led IS Technologies to Bicom Systems which was a perfect fit.

Read more in our IS Technologies Case Study.

off-the-shelf-header

An Off-The-Shelf Telephony Package: Is It Possible?

Written by Stephen Wingfield on . Posted in Multi-Tenant PBX, Phone Systems, Support, Unified Communications

Off-The-Shelf Telephony

I was recently challenged by a prospect:

“What I want is that a salesman can walk into a prospect, close the deal, walk out to the car and come back with a dozen phones, plug them in and they work.”

Makes sense.

My first thoughts were, but how you going to know x, y, z … in advance, never mind that in the pressure of the sales meeting to get all the details into place.

Then as always, once the challenge is put, one’s mind starts to get to finding a solution.

It would not be difficult at all to create the templates in advance. 4 users, 8 users, 20 users. The Tenant Package already exists for this purpose.

It would not be difficult to populate one or two with some basic setups: 1 queue, 1 IVR (standard sound file options, press 1 for Sales, 2 for Accounts, 3 for Technical Support, 0 for Reception).

A dozen phones can be pre-configured to those extensions.

Upon determining the order, the correct number of phones can be left. The rest can be deleted at a later stage. Further tweaks can be done at a later stage.

The only part missing is the local network, to be sure that port 5060 is open.

Should be most interested to hear feedback from the field.

unified communications

Marketing Unified Communications

Written by Laura Espinosa on . Posted in Business PBX, Call Center PBX, gloCOM, Marketing, Multi-Tenant PBX, PBXware, TELCOware, Unified Communications

unified-communications

Unified Communications. We all know and understand the idea of Unified Communications, but do our End Users? Are you promoting the benefits of Unified Communications to their full extent?

The definition of Unified Communications is the centralization of communications to increase availability to users. Unified Communications are available at any time, from any place, and on any device. This translates to not only basic communications, but also extensive features that set your product apart from the competition.

So how do we convey the significance of that to our End Users? Focus on the real, immediate benefits to the user and create an environment that meets the users requirements so completely that they could not abandon it. The deeper the roots that the user develops in your solution, the more difficult it will be for them to abandon it.

Some features of Unified Communications to focus on:

  • Ability to work from anywhere

  • BYOD

  • Archived communications

  • Lower costs

  • Increased & more flexible features

…What else would you add to the list? Brainstorm about how Unified Communications benefits your End Users and share your ideas with us!

multi-tenant-table-header

Multi-Tenant Comparison Table

Written by Laura Espinosa on . Posted in Competitors, IP Telephony, Multi-Tenant PBX, PBXware, Support, VoIP

multi-tenant

Are you looking for a Multi-Tenant Telephony Platform and overwhelmed by all the options?

Tired of clicking back and forth between websites and trying to remember which features go with which company?

Search no further. We have compiled a Comparison Table just for you.

Click on the image to the right or Download the PDF and weigh your options today.

Bicom Wiki

voip-innovations-partnership-header

Bicom Systems Announces Strategic Partnership with VOIP INNOVATIONS

Written by Laura Espinosa on . Posted in Call Center PBX, IP Telephony, Multi-Tenant PBX, PBX System, PBXware, Press Releases, VoIP, VoIP Innovations, VoIP Providers

voip innovations

PITTSBURGH (7 August 2013) – Bicom Systems is pleased to announce its partnership with VoIP Innovations in order to combine our expertise and better serve the market with a synergy of telecommunication services.

VoIP Innovations, a Wholesale VoIP Provider based in Pittsburgh, “aggregates services from the nation’s largest telecom providers to give our customers the low Wholesale VoIP rates and network footprint needed to be competitive.” With more than 20 years of experience, VoIP Innovations is a leader in the market and serves customers around the world.

ipsmarx-deception-header

IPSMARX’s Deception Seems to Have No Limits

Written by Stephen Wingfield on . Posted in Competitors, Multi-Tenant PBX, PBX System, PBXware, VoIP, VoIP Software

ipsmarx

This latest advert claims “Contact the Only Total, One-Stop, Global VoIP Solution Provider Now!” Given that they seek to pass off as Bicom Systems they know well there is at least one other provider of similar qualification yet who could really be sure there are none other in this wide world?

Maybe it is just themselves they are trying to deceive?

We shall see.

Other Articles on IPSMARX:

all-the-pieces-header

How do ‘all your pieces’ fit together to become a Phone Company ITSP ?

Written by Stephen Wingfield on . Posted in IP Phone, IP Telephony, ITSP, Multi-Tenant PBX, PBX System, Phone Company, Phone Systems, Products, TELCOware, Virtual PBX

Probably the question that is not asked but always answered when making an introduction of Bicom Systems’ Products is the one in this title.

With so many pieces it is rather understandable why confusion may arise and yet having explained this many times now, recipients reply unanimously with confirmation that it all makes sense. For this reason it seemed only appropriate to write it down and make some other supporting diagrams and videos that really demonstrate the turnkey nature of all these pieces.

Quite simply, Bicom Systems can deliver the most turnkey telephony company with the most features and functions on the market.

We start with our platform, SERVERware. SERVERware comes in two editions, SERVER Edition and NETWORK Edition. See links for supporting diagrams.

SERVERware provides virtualisation and redundancy. In the SERVER Edition the virtualisation means that many application services can be set on the same server, The Primary Controller. These may include : PBXware MultiTenant or Call Center PBX Editions, TELCOware or other items such as Email Server, Web Site a vanilla Asterisk or Trixbox or FreePBX even. Each is contained within its own Virtual Private Server (VPS) and as such

The Server Edition can then in turn be set to mirrored redundancy, using a Secondary Server, so that should the Primary Controller Server fail the Secondary takes over. Although similar options exist with VMware, Serverware uses Virtual Servers and so the voice quality is best served by keeping the voice traffic on the CPU rather than in a virtualised manner. Serverware also has added security features such as being set in the CHROOT and ………………..

In the Network Edition, the roles of the original two servers change. Firstly all application services are now present on dedicated hosts. The Controller is then freed to perform two functions: duplicating data from the hosts to its own hard disks and monitoring the hosts that in the event of failure of a host that the services on the lost host will be reallocated to the next available host. As the cluster expands the duplication of data may be performed to a SAN.

The Primary Controller is mirrored to a Secondary Controller so that should the Primary fail the above two functions will continue.

Typically in an ITSP scenario one of the application services in its own VPS will be the Multi Tenant Edition of PBXware. It is here that the core telephony takes place from registrations to enhanced services and telephony billing that rates CDRs.

Then on another VPS may be a Call Centre PBX Edition of PBXware if a customer has a dedicate requirement. Often with Call Centers there is a need to access the MySQL database, run detailed reports and thrash CPU with Call Recordings, as such resource needs to be identifiably dedicated. This way a heavy usage call center can latter be moved to its own resource or indeed even for its component part be split to dedicated servers.

If a provisioning platform such as TELCOware be used then it too will have its own VPS on either the server or network edition of SERVERware. The provisioning starts with the CMS (Content Management Systems) creating a web site where visitor can peruse hard and subscirptions products created in the Shopping Cart Products & Services with a view to ordering. To place orders visitors must sign up and create an Account.

TELCOware does not have any real telephony, everything is virtual. After receiving an order it uses API to send instructions to PBXware to provision the service, registrations, DIDs, IVRs or similar. There are wizards in place to assist with this.

According to the subscription bought it will then generate an invoice at the end of the period which will reflect the subscription and any extra call spend made, drawing CDRs from the switch it is associated with. This could be one or many PBXware or even another system, Asterisk based or not.

Upon the invoice being settled by manual payment or automated with a supported gateway such as worldpay, authorize.net, linkpoint, paypal, skrill … funds will be attributed first to the subscription and then if available to the call spend fund on the telephony account on the associated softswitch.

In addition to these products, Bicom Systems also has a wide variety of supporting Desktop Applications which continue the turnkey theme through to the End User and allowing your ITSP effort to simply have what others do not and stand out from the competition.

Please feel free to look through the supporting material, however nothing quite compares to an online demo and please do ask for Account Manager, the linking piece, to contact you in your language of preference (English, Spanish, French or Portuguese). As well as the architecture there is a whole lot of other advice to be provided and Marketing Materials and Support.

portaone-header

PortaOne broke up a phone company over PBXware Multi-Tenant

Written by Stephen Wingfield on . Posted in Competitors, Multi-Tenant PBX, PBX System, PBXware, Phone Company, Phone Systems, PortaOne

portaone

While choosing a software platform is a decision free of emotion for most, in some cases it is enough to break up over. Such is this case of PortaOne.

A phone company like many others began the search for a software platform and found both Bicom Systems PBXware Multi-Tenant and PortaOne. The company quickly split into two “teams” – the Bicom supporters and the PortaOne supporters. They became so divided that a third party had to be called in to evaluate both options and make a non-biased decision.

Consequently, the third party chose Bicom Systems PBXware.

We began moving forward with the implementation, happy to see the company progressing.

Meanwhile, ‘Team PortaOne’ was behind the scenes attempting to influence the third party and make them retract their decision. Sadly, they succeeded.

Progress came to a halt as ‘Team Bicom Systems’ was outnumbered by the allegedly non-biased third party.

After a long and painful 6 to 9 months of this back-and-forth struggle, one of the owners made the decision to split up. He sold his portion of the company to the other owners and broke off on his own to create a new company.

I’m not sure this can be seen as a matter of software, but rather of ideology. PortaOne comes from Calling Cards and really deserves its accolades of mastery in this area if the price is affordable in such a cut-throat market.

If, though, you wish to build a sustainable monthly value revenue with truly integrated communications, there are other options.

Ready to get started? Contact us at sales@bicomsystems.com today!

For a comparison of PortaOne and Bicom Systems, see PortaOne vs Bicom Systems

UPDATE : One customer emailed us the following :

Started messing around with the Multi Tenant PBXware and it looks quite nice and excellent features for the tenant side – as I said, our current PortaOne does not come near this with client features.

If you found this useful or can add, please feel free to post and of course visit our whitepaper on How to Start an ITSP or watch the video below.

portaone-header

PortaOne dividió una compañía de telefonía por PBXware MT

Written by Stephen Wingfield on . Posted in Competitors, Multi-Tenant PBX, PBX System, PBXware, PortaOne

portaone

Elegir una plataforma de software no es una decisión emocional para algunos, pero para otros es suficiente para dividir una empresa, como en el caso de PortaOne.

Un cliente potencial inició la búsqueda de una plataforma de software y encontró Bicom Systems PBXware y PortaOne. La compañía rápidamente se dividió en dos “equipos” – los partidarios Bicom y los partidarios PortaOne. Llegaron a ser tan dividida que un tercero tuvo que venir para evaluar ambas opciones y tomar una decisión no sesgada.

Al final el tercer grupo eligió Bicom Systems PBXware.

Comenzamos a seguir adelante con la ejecución, feliz de ver a la compañía progresar.

Mientras tanto, el ‘Equipo PortaOne’ estaba detrás de las escenas tratando de influir el tercer partido y hacer que se retracten de su decisión. Lamentablemente tuvieron éxito.

El progreso se detuvo como ‘Equipo Bicom Systems’ fue superado en número por el tercero supuestamente no sesgada.

Después de un largo y doloroso 6 a 9 meses de esta lucha de ida y vuelta, uno de los propietarios tomó la decisión de separarse. Él vendió su parte de la empresa a los otros propietarios y se rompió por su cuenta para crear una nueva empresa.

No estoy seguro de que esto puede ser visto como una cuestión de software, sino más bien la ideología. Para asegurarse PortaOne viene de tarjetas de llamadas y realmente se merece todos los elogios de la maestría en esta área si el precio es asequible en un mercado tan feroz.

Pero si usted desea construir un ingreso mensual de valor sostenible en las comunicaciones verdaderamente integrados, hay otras opciones.

Listo para empezar? Contacte con nosotros en sales@bicomsystems.com ahora!

Para una comparación de PortaOne y Bicom Systems, vea PortaOne vs Bicom Systems

ACTUALIZACIÓN: Un cliente nos envió lo siguiente por correo electrónico:

Probé Multi Tenant PBXware y se ve bastante bien y con excelentes características para inquilino – como ya he dicho, nuestro producto actual, PortaOne, no se compara con PBXware con las características del cliente.

astricon

Mark Spencer and Astricon: His Contribution to the World’s First Professional Open Source Turnkey Telephony System

Written by Stephen Wingfield on . Posted in IP Telephony, Multi-Tenant PBX, PBX System, PBXware

It’s probably long overdue that this article is written about Mark Spencer and Astricon. Not least before memories become too distant.

2003 and the world was a different place compared to 2013. The Lord of the Rings: The Return of the King was out, The Matrix Reloaded although I only got to see Charlie’s Angels remake. There was no Fonality, no Switchvox, no 101 others trying to be the next best thing that would come and go – alas Trixbox.

Well just code, dreams and some cards to be more precise Sangoma Cards … and Mark Spencer. Oh and a lot of shooting in the dark and I don’t just mean Charlie’s Angels. There was Pingtel (remember that) and there was Asterisk and there was some CRM and CMS software we had left over. A friend showed us Asterisk, we saw what could be done to pull this together and we worked. Then we worked some more. Then we prayed that Asterisk might yet stabilize to version 1.0

By 2004, matters were beginning to get more contentious Michael Moore released Farenheit 911, but no, my movie of the year was not Shrek II – I got to see The Incredibles.

For the first time in the History of the World … well before get too far on that one … hmm … well we’ve still to find out otherwise. Yeup an open source telephony engine, not delivered as another ‘open source project’ but professional, warranted and with the purpose of quick & easy commercial deployment. Something a reseller could be proud to stand behind. The ‘best of both worlds’: Open Source flexibility with the guaranteed to work. This would later transpire to part of the Bicom Systems winning formula of ‘bespoke deployments’ for the ‘cost of off-the-shelf’. It would also see us find other Open Source Telephony Projects such as Kamilio & Erlang that could be brought into a professional wrapper. It would also see the turnkey principal edge towards the desktop and now mobile and towards the automation of service providers.

Then we bought an air ticket to Atlanta Georgia. The hotel we were booked into was wonderful as long as the rooms were still there following the hurricane – we stayed downtown instead.

As the first Astricon conference gathered momentum the questions were asked. Not least ‘could anyone design a general purpose all encompassing GUI for Asterisk?’ The floor was quiet and Mark Spencer had all eyes pointing towards him. We had to get out before the tension of what had to be done got to hot to bear – time for a drink.

We came out of the hotel to find out that the Dukes of Hazard possibly were not real and made our way downtown. There we begun to realize Michael Moore may have had a point that America was changing for sure we could see there was more chance of finding weapons of mass destruction in Iraq than somewhere to get a beer to drink in downtown Atlanta. As reality became fantasy we even stopped a cop who after being comforted we had no mal-intent upon approaching him gladly wished to help but then realized he too knew of nowhere to scorch a parched soul. Fortunately a local who walked the area regularly and purposefully approached us and asked “are you looking for somewhere to drink? I’ll take you for a dollar.” He did and we never looked back. The next day …

PBXware was released in a workshop room and then we showed it to Mark Spencer.

I am not sure really what Mark thought of our efforts. We hope though it provided the community with inspiration for many options that followed. That Multi-Tenant Edition we brought forward in 2005, the desktop applications, outlook but – we know though we need to do more and so much is again coming this year – stay tuned.

Thank you Olle & Steve for Astricon.

Still though – a big thank you to Mark Spencer for Asterisk. It helped.

multi-national-header

Invitation to a Multi-National

Written by Stephen Wingfield on . Posted in IP Phone, IP Telephony, ITSP, Multi-Tenant PBX, Phone Company, Phone Systems, VoIP, VoIP Phone, VoIP Phone System

Here was a recent pitch to a Multi-National : you may wish to adopt to your own purposes:

I was passed your details by Fierce Voip. Possibly you were looking at our how to become an ITSP whitepaper.

If you can elaborate your interest I should more than happy to provide as service.

For our part, we were the first company to take Open Source Telephony Engines and deliver turnkey products. Increasingly the work is for running large hosted service provider models. The largest so far is 50,000 subscribers for ******. Yes ! Even the phone manufacturers use us !

By the nature of the technology it would be a lot simpler and controlled, never mind cost effective for an organization such as ******* to put in place ‘one large softswitch system’ but with multiple location redundancy to deal with natural disaster & acts of terror.

This of course beckons the question if ‘one’ system can cater for all possible needs of such a diverse organsisation. Any simple declaration of a perfect system is naive. What we have been able to do at Bicom Systems however is provide ‘best-fit’ custom development for the cost of ‘off-the-shelf’. A simple example for NASA was to design a conference facility that permitted the administrator to listen to twenty conference simultaneously while accessing 600 contributors around the world to pull in.

Let me know your interest and doubtless I can contribute further.

Regards

Steve

4psa-voipnow-header

What next after Trixbox? How do I upgrade?

Written by Stephen Wingfield on . Posted in Competitors, Hosted PBX, Multi-Tenant PBX, PBX System, Softphone, Virtual PBX, VoIP, VoIP Software

trixbox

The rise, fall, and last hurrah of Trixbox (the community PBX system based on Asterisk) has now played out. The nomenclature of confusion between Trixbox CE and Trixbox Pro does not cloud the simple fact that what thousands or hundreds of thousands downloaded as Trixbox is no more. Both privileges of support and the forum are gone and it’s time to look for a new way forward.

But if we first take a moment to look at the past it gives some valuable lessons that will help customers make a decision on the next step. We all knew the day was coming. From the moment Kerry Garrison and Andrew Gillis sold their interest to Fonality it was hard to see that such a corporate affair was going to continue to support another free project. Betrayal is easy to sense when you have committed so much time and faith to a product. However, there are always two sides to each story. It takes a lot to run a project like Trixbox and it is very possible that Kerry & Andrew felt they simply could not push further.

Fonality had shareholders to answer to and I doubt Chris Lyman left as things were rocketing ahead. For sure, there’s not been as much noise on the street since. It would appear the company is simply trying to make a return on capital. With the cost of maintaining a project like Trixbox surely escalating and fast, Elastix came along and one can see why we got to where we are. This is where this post starts to get interesting to anyone looking to go forward.

Still, some more truths to face first. 2012 is not the same as 2004. The sheer expectations from customers escalate. They even ‘expect’ voice quality to be perfect – Yes, if you have forgotten, that was not always the case. The days of getting some leftover P4 server and stringing together a Sangoma Card, then the nights of playing with all the options to the final dawn chorus of “I’ve made it work”, have been replaced by the need to meet office rents, have customers that are not breaking things and, oh yes, soon there will be mobile.

Let’s face it. It’s time to upgrade.

If you have been stringing Trixbox together on virtual servers then it is high time you get a MultiTenant. To help you with the transition we have a Bicom Systems Trixbox offer on Hosted Solutions. Quite simply, we’ll provide the software to cover your existing customers provided you take one of our packages.

If, however, your customers are onsite and hardware is an issue, we have our M1000 & M2000 and for Q3 2013 you will see hardware of a kind you will just wish to hug – For a cost of hardware and software that will be less that that P4 server!

Really, though, the future is Unified: gloCOM

gloCOM goes way beyond HUD and, once mobile, will do what the world has not seen before: produce an experience to the mobile user that is the same as though they were in their office. Whether presence or chat or sharing – everything comes together.

Still, even this is not the real difference in Bicom Systems. It’s not just the software. It’s the people, the team that supports you. Your Account Manager will always be there to provide pre-sales support to help you win business.

Don’t wait any longer, upgrade today by contacting us at sales@bicomsystems.com or visiting us at www.bicomsystems.com/products.

 

Other Competitor Comparisons

Our Multi-Tenant wiki.

thirdlane-pbxware-header

Why should we choose PBXware MultiTenant PBX vs IPSMARX Multi Tenant PBX? (Part I : Limitations)

Written by Stephen Wingfield on . Posted in Competitors, IP Phone, IP Telephony, ITSP, Multi-Tenant PBX, PBX System, PBXware, Phone Systems, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

It is always with caution that one should speak of competitors and their products when clearly they are better able to do so themselves. All the more so with IPSMARX, given how IPSMARX has positioned itself ‘as’ Bicom Systems. I have though wondered more and more why they do so up against PBXware MultiTenant PBX. Here are some reasons that might help with understandings:

I am demanded to reply to this question orally on a weekly basis and it seems only right to write. Curious about this question too is the clear circumstances in which it is asked. These can be described in three categories: i) Existing users of IPSMARX’s Multi-Tenant PBX who have had reason to look further ii) New Providers looking to start a business line with little resource iii) Well established businesses either ITSPs, VARs or Long Established Sellers of Phone Systems.

For the first group, customers have dial tone. However the Service Provider’s hands are now so filled with the running of their business that the cost of keeping the system becomes all consuming. Very noticeable is with how few extensions on the system and the pain threshold seems to bite. So often, fewer than 100 subscribers – a pocketful of customers. A customer wants a Queue, a Conference, an IVR… then “surely this should need no more effort than a check-box selection to solve everything from the feature’s creation to the monthly invoice going out ?” Surely it should not need custom programming from the switch provider for each small tweak? There also are issues of support. Again the sheer stress that happens once ‘real customers’ come on board and previously naive dreams are exposed. Answers need to be found immediately both to ‘how do I do x,y,z ?’ questions and less often bugs or critical failings. Increasingly the need for integration to the desktop is a make or break to getting End User businesses.

Whether in the form of onsite systems from the Traditional Vendors or the large Internet Telephony Service Providers often using Broadsoft platforms the market at large expects standard offerings to have presence, chat and more at the finger tips. Mobility is next. Not just a breeze blowing softly but rushing winds. A simple SIP client is not where the world will be. Mobility means the user should be an integral part of the local switch.

What has also been learned through the school of hard knocks is problems that the next customer wants something unique. You never quite know what and unless the system is inherently flexible you will be left just listening to the screams. For some though there is the matter of scalability. To simply ‘add another server’ and ‘stick on another few hundred customers’ is not enough. All the customers need to be brought together in a single interface to be found easily and redundancy needs to be in clusters often with the options of dual location.

If you found this useful or can add please feel free to post, Parts II (Cost of Entry) & III (It has to work and it has to do more) are to follow and of course our whitepaper on How to Start an ITSP.

Other Articles on IPSMARX:

thirdlane-upgrade-header

Thirdlane: How to Upgrade?

Written by Laura Espinosa on . Posted in Competitors, Multi-Tenant PBX, PBX System, PBXware, Softphone, Thirdlane, Unified Communications

thirdlane

After our previous Thirdlane post, we were slightly taken aback with the response we had. Some Thirdlane customers were so dissatisfied they wanted refunds. We are hearing from an increasing number of dissatisfied Thirdlane customers.

The more we speak with these Thirdlane customers, the more we come to understand that sooner or later that wall is hit and there seems no way round or beyond.

A good example is Unified Communications. The market wants it, is insisting on it, but there’s just a big gap. Where’s the gloCOM? How does one scale? Where’s the billing integrated or held together somehow?

What about a provisioning platform? It is, though, the cost of maintaining Thirdlane that seems to hurt. The cost of support.

However we’ll leave you to your own conclusions compared with:


To see is to believe.

The problem also is clear that the longer this goes on the more IPPBX customers will be stuck in one set of infrastructure and dissatisfied to the point they must look elsewhere.

So – what can we do to help ?

Here’s our offer:

Any deposit paid to Thirdlane in the past 3 months we will refund on purchase of a PBXware TELCO Solution from Bicom Systems.

Any existing deployment: we will provide conversion credits to assist.

We will also provide a transition roadmap to assist with the process.

Sign up for a free account today and ask for a call from a dedicated and experienced Account Manger.

Other posts on Thirdlane:

premise-hosted-hybrid-header

IPSMARX vs. PBXware and How to Upgrade

Written by Stephen Wingfield on . Posted in Competitors, IP Phone, Multi-Tenant PBX, PBX System, Phone Company, Phone Systems, Softphone, Support, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

We received an email from a customer a few days ago asking how the IPSMARX product compares to our own? (IPSMARX offers an IP-PBX solution similar to our Multi-Tenant PBX and has even tried to pose as Bicom Systems.)

Our response: while the two products may appear similar at first glance, we’ve noted some significant differences.

  • IPSMARX is not open standards, Bicom Systems is.

  • IPSMARX may appear simply an adapted prepaid calling system turned into a Multi-Tenant Service Platform, we have created a specialized product to give SMBs huge feature functionality, not adapted.

  • IPSMARX platform does not always integrate with other platforms via SIP trunks, ours does. We know – that’s why their customers have come to us !

  • IPSMARX being closed means that sooner or later to do things that open systems allow requires their intervention and payment.

  • IPSMARX does not have the largest Telco’s driving their development. A good example is the softphone that has delivered a simple dialler but not taken communications to a unified extreme.

To find out more about the difference with PBXware and GLOCOM … please contact us : sales@bicomsystems.com

UPDATE: How to upgrade from IPSMARX?

Since I posted the above blog we have been slightly taken aback with the response we have had. Some customers of IPSMARX were so dissatisfied they asked for their monies back. Credit must be given where it is due. For example, Ikon Telekom in Turkey felt their investment in IPSMARX was a huge mistake.

IPSMARX came forth and were very honourable about the matter. However the numbers of customers contacting us seems to be growing a quite a rate. Many at the brink of decision, some having just placed deposits, others already with established customer bases. One such company claims that IPSMARX is a fraud.

At first we could not understand why this was so prevalent. However the more we speak with customers the more we come to understand that sooner or later that wall is hit and there seems no way round or beyond.

The Breeze Unified Communications offering is a good and recent example, certainly it makes a first attempt. Beyond the basics there seems though no further goal plan. However we’ll leave you to your own conclusions compared with :

gloCOM

To see is to believe.

The problem also is clear that the longer this goes on the more customers will be stuck in one set of infrastructure and dissatisfied to the point they must look elsewhere.

So – what can we do to help ?

Here’s our offer:

Any deposit paid to IPSMARX in the past 3 months we will refund on purchase of a PBXware TELCO Solution from Bicom Systems.

Any existing deployment : we will provide conversion credits to assist.

We will also provide a transition roadmap to assist with the process.

Sign up for a free account today and ask for a call from a dedicated and experienced Account Manger.

Other Articles on IPSMARX:

what-is-multi-tenancy-header

What is Multi-Tenancy?

Written by Laura Espinosa on . Posted in Multi-Tenant PBX, PBX System, Products, Virtual PBX, VoIP, VoIP Providers, VoIP Software

Multi-Tenancy architecture allows multiple users to operate in the same ‘Cloud’. It is an economical way to serve many End Users at once. Single-Tenancy, on the other hand, refers to an architecture that provides one solution for one single user.

Multi-tenancy is defined as a “share instance”, which contrasts with traditional “multiple instances”. Multiple instances involves a separate application instance for each client. Each client will need their own server, memory, configuration, etc. However, a share instance involves just one single application instance that is used by a number of clients. Users share the server, database, etc.

Benefits include an economic advantage, simplicity, and ease-of-use. For example, when software needs to be updated in a traditional environment, each machine must undergo the update. But in a share instance, just one update to the one instance is required. This saves both time and money.

Multi-tenancy is becoming increasingly popular in today’s market of cloud computing and virtualization. The idea of sharing resources with other tenants is very appealing to businesses thinking of budgets and efficiency.

Bicom Systems offers a perfect example of multi-tenancy architure: PBXware in the Multi Tenant PBX edition. MultiTenant PBX gives Telecom Service Providers a powerful platform to serve the IP-PBX market in the cloud as a voip soft switch.

uc

PortaOne vs Bicom Systems

Written by Saulio Reyes on . Posted in Competitors, Hosted PBX, IP Phone, Multi-Tenant PBX, PBX System, PBXware, Phone Company, Phone Systems, PortaOne, Softphone, Virtual PBX

Were you born a vampire or someone just bite you to become one? (A comparison of Bicom Systems and PortaOne)portaone

Many customers interested in our Multi-Tenant platform come to me asking the difference between Bicom Systems PBXware Multi-Tenant edition and switches out there that one way or the other are advertising ‘multi-tenant’ capabilities such as PortaOne.

Well I believe the answer is as simple as the vampire fact : if you were not born as a vampire but rather turned into one you will never be as good as a born vampire. In brief, without digging more into science fiction, let’s discuss my explanation to terms we are all familiar with : if a system is not born as an IPPBX but rather adjusted to act like one the end user will never experience the real deal and the service provider will never accomplish complete satisfaction.

Several popular switches out there, like PortaOne, claim to include a Multi-Tenant IPPBX, but when all is done they are ‘Centrex’-like simulations or service providers landing in the middle of ongoing development on something that was not designed to be an IPPBX and/or a Multi-Tenant.

Bicom Systems PBXware was born as an IPPBX and comes in 3 editions: Multi-Tenant, Call Center and Business.

I suggest that customers test our product and experience a real Multi-Tenant IPPBX. To test, use the following login details:

http://mt.bicomsystems.com/ email: mt@bicomsystems.com password: mtdemo

I recently compiled a comparison chart with PortaOne wholesale switch and Bicom Systems PBXware.

Key Feature Bicom PortaOne Comments
Call Shops YES YES Call Shop / Calling Card Edition Available in PBXware
Calling Cards YES YES Call Shop / Calling Card Edition Available in PBXware
WholeSale Billing YES YES Available in PBXware integrated with TELCOware Billing Platform
100% Multi Tenant Platform YES NO Centrex Alike Emulation
Full Featured IPPBX YES NO PortaONE is a Wholesale Switch not a fully featured IPPBX
Virtualization YES NO Not present in PortaONE
Basic Call Center Features YES NO Not present in PortaONE
Advance Call Center Edition YES NO Not present in PortaONE
Dedicated Virtual Enviroments YES NO Not present in PortaONE
Desktop Apps YES NO Windows, Linux and MAC Applications including free unified messaging client
Mobile Apps YES NO IPhone, Android and Blackberry Softphone
Onsite Deployments YES NO What will you do when the customer requires a deployment on site ?
Onsite to Cloud Redundancy YES NO What will offer when customer ask for on site with redundancy in the cloud?
Real Time Reports / Statistics YES NO Via Desktop Applications and Web Interface, graphics and recordings access
Call Instant Recording / Barging / Monitoring YES NO PBXware can do call recording in multi-levels
Tenant Level Admin Access YES NO Tenant Administrator or Client has access to his own hosted PBX
Auto Provisioning to ATA, IPPhone, Softphones YES NO PBXware provisions Cisco, Polycom, Aastra, YeaLink, Snom, Linksys, Sipura
Custom Design YES Limited Limited to PortaONE only

Also see PortaOne broke up a phone company over PBXware MT

multi-tenant-table-header

Crib Sheet: Multi-Tenant & TELCOware

Written by Stephen Wingfield on . Posted in Multi-Tenant PBX, PBX System, Support, TELCOware

The following is a Multi-Tenant and TELCOware Crib Sheet.

Introduction

  • Is this a start-up operation that is trying its feet in the water or are you looking to grow rapidly?
  • or are you an existing operation with an existing distribution base that you need to take on rapidly?
  • How many users were you looking to start with? and over 6 months?
  • Are you looking to host your systems or own it yourself?

Core System

  • Do you need redundancy?
  • Would you prefer to use your own hardware or a bench-marked appliance?
  • Do you need Telephony Billing – the rating of CDRs?
  • Any special features needed?
  • What does you next customer want most?

Telcoware

  • Do you wish to start with a minimum of investment? or have the necessary set-up for rapid growth?
  • Are you looking for automated provisioning, invoicing and payments?
  • Who is your payment gateway service provider?

Software Localization

  • Does the software need to be in a language other than English?

Marketing Materials

  • Do you have .pdf or videos by way of marketing materials?

Roadmap

  • What are you plans for mobile integration?
  • What are your priorities when choosing a system?
  • Point of Entry Price?
  • Redundancy?
  • Scalability?
  • Support Availability?
  • Futureproof of investment?
  • Features & Functions?
  • Flexibility for Custom Development?
  • Account Management Structure to assist in good advice & decisions?
  • Marketing Materials to assist in rapid entry to market?

Feel free to get started by checking out our PBXware Multi-Tenant PBX edition or our TELCOware software.

See also: Crib Sheet: Prospective Call Centers

ippbx-whitepaper-header

Hosted IP PBX Solutions

Written by Laura Espinosa on . Posted in Business PBX, Call Center PBX, Hosted PBX, IP Telephony, Multi-Tenant PBX, PBX System, PBXware

As hosted IP PBX solutions take over the industry and replace and outdate other options, PBX resellers are faced with a unique opportunity; now is the time to begin offering hosted IP PBX solutions and claiming a niche in the market.

Many resellers have merely tweaked their current systems to allow for a hosted option, leaving much to be desired. Resellers that offer complete hosted systems fulfill a specific need in the market that has yet to be fully met. Now is the time to take advantage of this gap in service and begin offering complete hosted solutions that end users can rely on. Whether you are just getting started or wanting to upgrade to newer technology and solutions, Bicom Systems has the software and resources to get you started. With ample experience in the field of hosted solutions, Bicom Systems will provide you with software, hardware, marketing materials and an Account Manager to guide you.

Bicom Systems’ PBXware is the world’s first and most mature professional open standards turnkey telephony platform. Available in Business, Call Center, and Multi-Tenant, editions, PBXware allows you to deploy flexibly, reliable, and scalable hosted IP PBX communication systems.

Offering a true hosted IP PBX system provides End Users with a number of benefits:

  • Managed service with pre-defined service agreements
  • Remote management
  • Cost effectiveness
  • Future proofing
  • Predictable monthly service charges
  • Voice integration
  • Customization

Learn more at www.bicomsystems.com or contact us today at sales@bicomsystems.com to claim your spot in the hosted IP PBX market. Or to learn more about how we’ve help other companies, check out our Case Studies.

pbx system

Definition of PBX Phone System

Written by Laura Espinosa on . Posted in Call Center PBX, Hosted PBX, IP Phone, IP Telephony, Multi-Tenant PBX, PBX System, Phone Company, Phone Systems, Telephone Systems, Virtual PBX, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

A PRIVATE BRANCH EXCHANGE (PBX) PHONE SYSTEM is an internal telephony network that allows for inexpensive calls within a company or organization. It is an efficient form of unifying communications within an office or network of branches.

The PBX connects the private network to the Public Switched Telephone network (PSTN) for external calls. Specific outgoing lines are reserved for those calls.

Internet Protocol (IP) PBX is the newest development in the industry. This is the same system but uses VoIP and software to make communication more streamlined and less expensive.

Users of PBX systems have four options: PBX, IP PBX, Hosted/Virtual PBX, and Hosted/Virtual IP PBX.

Bicom Systems offers an IP PBX phone system in the form of PBXware. We offer three different editions to cater to specific needs: Multi-Tenant PBX, Call Center PBX, and Business PBX.

custom-work-header-2

Hosted PBX vs Google Voice vs On Premise PBX response

Written by Stephen Wingfield on . Posted in Hosted PBX, IP Phone, IP Telephony, Multi-Tenant PBX, PBX System, Phone Company, Phone Systems, VoIP, VoIP Phone, VoIP Phone System

After reading Ruben on VoIP‘s article Hosted PBX vs Google Voice vs on premise PBX, I knew I had to write a response.

My first thought: Interesting and provocative in all the best senses. Oh the benefit though with hindsight.

how-to-compete-header

How to Compete with MICROSOFT Phone Systems

Written by Laura Espinosa on . Posted in Call Center PBX, Competitors, Multi-Tenant PBX, PBX System, PBXware, Phone Company, Phone Systems, Telephone Systems

Microsoft Phone Systems may seem like a huge, intimidating competitor, but it’s actually not that difficult to win sales against them. Bicom Systems has determined that they have three major weaknesses that we can easily compete with.

1. Microsoft phone systems are based on IT-applications, not just voice communications. They are not specialized in voice and don’t understand all that goes with it. For them, it’s just one application among many. Your company can compete with this by showing the customer that you’re specialized in voice communications – the most important component. Bicom SystemsPBXware has excellent speech quality and high reliability, as seen in our projects involving Lync where the VAR had to drop using Lync.

2. Microsoft is more expensive in the long-run. Ask your customer to think about the next 3-5 years and prepare a cost comparison for them to look at. With Microsoft, software needs constant upgrading which is much more costly than the simple hardware upgrades or add-ons they’ll have with a voice-centric business. With Bicom Systems customers can simply add-on to PBXware as they wish without spending on constant upgrades and ‘newer’ software.

3. Stability. The simple fact is that every major vendor chooses the Open Source base of Linux upon which to build their phone systems. Do you want to be rebooting your phones as often as you do your Microsoft PC?

4. Finally, everyone has some sort of pre-formed opinion about Microsoft. Take advantage of this. If your customer has had bad experiences with Microsoft, it will be easy to win the sale against them! Start by asking your customer about their experience and take the opportunity to respond to any issues they’ve had. For example, if one of our potential customers has had breeches of security with Microsoft, Bicom Systems tells them about our built-in security features.

Don’t let Microsoft’s big name intimidate you. They may be a huge player in the industry, but they’re not specialized in voice communications and can’t compete with the higher performance and lower price of specialized companies.

This post is part of a series: Read the others be clicking below:

How to Win More PBX Sales

How to Compete with Alcatel Lucent

How to Compete with Shoretel

voip-switch-header

VoIP PBX Software & Systems

Written by Laura Espinosa on . Posted in Business PBX, Call Center PBX, IP Phone, Multi-Tenant PBX, PBX System, PBXware, Phone Systems, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

voip systems

In September of 2004 Bicom Systems launched its PBXware software – a VOIP PBX Software System – in order to provide SMBs, enterprises, and governments worldwide with turnkey solutions that take account of clients’ exact needs within a very cost-effective framework.

voip softwareA VoIP PBX is similar to a traditional Private Box Exchange (PBX) except it provides service over the internet rather than using PSTN. This is also known as an IP PBX. VoIP Software relies on the Internet to transmit voice over an IP connection rather than a traditional phone system. VoIP Systems offer a more streamlined and less expensive alternative to traditional systems that require hardware and PSTN lines.

Bicom Systems’ VoIP PBX System – PBXware – is a cost-saving VoIP Software that unifies the most advanced of latest technologies to offer a flexible, reliable, and scalable VoIP Software to customers. PBXware is available in three editions: Multi-Tenant VoIP PBX, Business VoIP PBX, and Call Center VoIP PBX.

Also, visit our VoIP PBX Software & Systems wiki.

voip pbx

multi-tenant

Multi-Tenant PBX

Written by Laura Espinosa on . Posted in Hosted PBX, Multi-Tenant PBX, PBX System, VoIP, VoIP Providers

The Multi-Tenant PBX Edition of PBXware gives Telecom Service Providers a powerful platform to serve the IP-PBX market in the cloud as a voip switch. Unlimited Hosted IP-PBX Multi Tenants, Unlimited resellers, user/company self portal, and LCR are just some of the advanced features included with desktop applications to support. The system may be used as a Class 4 or Class 5 softswitch / voipswitch with multitenancy architecture.

Trying to choose the right platform? See our Multi-Tenant Comparison chart.