As companies today make the move to VoIP telephony, they are faced with two options: Premise or Cloud.
While premise is a popular option because it is similar to legacy systems and gives more control to the company, Hosted VoIP offers several benefits to SMBs.
Ziff Davis shares give benefits of Hosted VoIP in Five Implications that make Hosted VoIP Good for your Business. We outline those benefits below.
1. SIZE DOESN’T MATTER – ANYONE CAN DO IT
While bigger often has the advantages in business, Hosted VoIP levels the playing field and represents an opportunity that even the smallest business can deploy.
A Hosted VoIP system means that a third party is taking care of most aspects of the communications system like managing, maintaining, troubleshooting, etc. SMBs that do not have extensive IT abilities will still be able to use the system.
2. YOU’LL GET CLOSER TO YOUR CUSTOMER
While legacy systems were primarily focused on giving employees a means of internal communication, VoIP opens the doors to customers on the outside. Hosted VoIP offers extensive features such as softphones, video calls, chat, and mobile. These open up the lines of communication with customers and ensure their satisfaction. While this is plausible with premise VoIP as well, it would require a comprehensive IT team to carry it out.
3. YOU’LL GET MORE LEVERAGE AS A CUSTOMER FOR TELEPHONY
The Hosted VoIP market is a consumer’s market that boasts several choices. Legacy systems were not built for SMBs and required costly investments for a less-than-ideal products. Hosted VoIP, on the other hand, is available in many different packages with varied prices and features. SMBs can shop around and choose a provider that meets their needs and budget.
4. CLOUD IS A BETTER BUSINESS MODEL FOR VOIP
Hosted VoIP provides a better model for SMBs that are on a budget. Expenditures are reduced via a lesser initial investment and lower usage costs. Monthly fees are a fixed rate that fit into SMBs budgets.Additionally, Cloud VoIP means more reliable service that is not susceptible to local weather conditions or power outages. Employees can work from home or anywhere with an Internet connection.
5. GROWTH-FRIENDLY FOR YOUR BUSINESS
Hosted VoIP is a good decision for long-term growth. While legacy systems were an investment, they did not drive growth or improve with time. Hosted VoIP can scale and evolve at a low cost as the company grows. It is simple to add new offices or work-from-home employees.
In summary, Hosted VoIP can do so much more for SMBs than simply save money. To read more, visit Five Implications that make Hosted VoIP Good for your Business from Ziff Davis.