crm integration

7 Features of CRM Integration That Your Sales & Marketing Teams Need

Written by Laura Espinosa on . Posted in gloCOM, Marketing, PBXware, Unified Communications, VoIP

crm integration

CRM software is great for business. VoIP solutions are great for business. Integrated together, they create a powerhouse that will support both your sales and marketing teams.

Lead management is a core part of any business and getting it right can make or break your success. A standard, efficient workflow to apply to all contacts and individualized nurturing for each lead are of equal importance to get through the sales cycle.

The balance can be reached with CRM integration through the following features:

1. Call & email logs

Integrated CRM software tracks all calls and emails to contacts. Forget flipping through your calendar or racking your brain to remember your last call with a specific lead or customer – an integrated CRM will give you that information and more in seconds.

2. Click-to-call

Now more an expectation than a perk, click-to-call with CRM integration makes it easy to call leads or customers as you are reviewing their account. Cut the time it takes to get through a list of sales calls by doing everything from one screen.

3. Call pop-ups

If click-to-call simplifies your outbound calling process, call pop-ups greatly enhance inbound calling. CRM integration puts the caller’s name and detailed information on your screen before you even lift the phone receiver. No more pressure to remember details or asking the caller to wait while you change gears and catch up.

4. Marketing campaigns

Your CRM is no longer just for the sales department. Marketing teams will find an integrated CRM invaluable for creating, sending, and tracking marketing campaigns. Responsive marketing that targets audiences based on past behavior and interests shown is more effective than passive, mass marketing.

5. Marketing automation

All the buzz in 2017, marketing automation is quickly becoming standard practice. An integrated CRM makes it possible to automate marketing campaigns on multiple levels without forgoing a dynamic, responsive approach. In fact, the data collected by your CRM will make marketing efforts even more responsive to lead behavior.

6. Data organization

Arguably its primary function, it goes without saying that your CRM organizes contact data. But an integrated CRM will go even further in placing pertinent information exactly where your company needs it.

7. Lead Tracking

An integrated CRM goes beyond contact information and call logs, you can now track website visits, social media behaviors, downloads, and much more. Both the sales and marketing teams can get better results when they have more information at their fingertips.

PBXware and gloCOM integrate with Salesforce, Zoho, Sugar, Zendesk, and Microsoft Dynamics. We can integrate with other CRMs through custom solutions. Learn more about gloCOM or contact us today.

More posts like this one:

voip

Is VoIP driving business away from you?

Written by Saulio Reyes on . Posted in Business PBX, Call Center PBX, IPPBX, Multi-Tenant PBX, PBX, PBXware, Unified Communications, VoIP

voip

Over the years I have noticed that more and more of our new customers are no longer VoIP Entrepreneurs wanting to join the telephony provider venture. Seems like the more VoIP becomes the present and defines the future of communications, the more industries it touches.

These days, any business that provides IT industry related services is somehow related to, or forced to be related to, the communications infrastructure of their customers. Even better if the customer has some knowledge or is at least aware of the unified communications experience.  

Industries like Internet service provides, cable services, and/or fiber providers have already joined, are planning to join, or at least know the future is to integrate in order to gain and retain customers. To mention a few of the most common that will ring my desk, I should start with hosted service providers. Either hardware, software, or a mix of the two, is something that, sooner or later, VoIP has to become an integrated part of. Either a multi-tenant platform like ours in order to centralize all hosted PBXs, or separate Call Center/Custom environments, this is something that, along with other value-added features, a hosted service provider will get asked for pretty often.  

Other industries, less related to network services or hosted services like IT Managed Services, will encounter themselves one way or another supporting an IP Phone, a local PBX, or a PBX hosted by someone else. They will notice the additional revenue and increased customer retention will come as soon as they can also take care of the telephony needs. 

Many of my customers will often express how VoIP service may be just one service out of many, and maybe not the one that bring the most revenue in from customers. But VoIP is an essential piece of the relationship since it is the part that allows their customers to unify their communications, in addition to the suite of services it provides.

This article is a ‘heads up’ to all those out there that think VoIP services ‘could be’. Soon VoIP will be a ‘major’ part of any one proposal because it will become part of the request. The end-user likes to feel a level of unification that provides them the security that a single provider can serve, understand, and support all their technology components.

VoIP is so flexible that anyone that has a customer base and provides any type of service, even non-technology, could find a way to integrate it into their suite of services with a huge value and even bigger retaining element. Make it drive business towards you, not away from you. At this very moment deals are been turned down because the competitor shows a unified set of services with telephony, or impressed the customer with an additional service made possible by VoIP.

Just because everyone related is getting involved does not mean that it is easy. We still hear horror stories. Even that the voice quality is not working out, loss of RTP, but less. More and more it’s ‘how do I?’ Whether CRM integration or producing better reporting and so control of daily lives.

If you would like to explore your options, whether you are related to technology services or not, Bicom Systems would be happy to assist with whatever ideas you may have. We have not seen it all yet, but with the many we have worked with already, I’m sure you are at the right place for finding a solution. Our IPPBX PBXware comes in a Single Tenant Business Edition, Multi-Tenant Edition, and Call Center Edition, and the mix of all of them is as customizable and flexible as it comes.

voip trends

5 VoIP Trends in 2017

Written by Laura Espinosa on . Posted in gloCOM GO, Unified Communications, VoIP

voip

2017 is officially here and it is going to be a great year for telecommunications. Let’s start off the year with 5 VoIP trends for 2017 from VoIP-News:

1. Mobile VoIP – According to VoIP-News, there will be more than 1 billion mobile VoIP users by the end of 2017. How many of your customers will be joining that number? Bicom Systems released gloCOM GO, our Unified Communications mobile app last year – check it out today!

2. Security – VoIP security has become a growing concern in recent years, and Forbes names it as one of the top three concerns for businesses in 2017. To start protecting yourself and your customers, download our free PDF: VoIP Security: The Risks and How To Prevent Them

3. Integration – Sure to be a buzzword in 2017, “integration” refers to the ability to incorporate other business services into a VoIP solution. This is at the heart of Unified Communications and Bicom System’s suite of VoIP software. Visit our products page to learn more.

4. 5G – While less directly relevant to our products and services, the potential emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. Our gloCOM GO mobile app shifts seamlessly between WiFi and 4G and we greatly anticipate the speed of 5G.

5. Network Strain – Ending on a more concerning note, experts predict a network strain in the coming year. We believe this possibility is all the more reason to partner with an innovative, customer-focused company that is constantly researching and improving. Join us today and gain an experienced Account Manager that will navigate with you in whatever 2017 may bring!

More posts like this one:

telecom sales

How to Win More Telecom Sales

Written by Stephen Wingfield on . Posted in gloCOM, IP Phone, PBX System, PBXware, Phone Company, SERVERware, TELCOware, Telephone Systems, Unified Communications, VoIP

telecom sales

You step into the car dealership and look around at all of your options. Red convertibles, little sports cars, all-terrain trucks. In your mind, you’re already flying down the highway, the breeze in your hair, music pouring from the car’s speakers, when the salesperson interrupts your thoughts with his mundane descriptions of the type of rubber in the car’s tires and the new fuel injection system.

When customers buy a car, they want to know how it’s going to feel driving it, not all the little mechanical details. The same idea applies to Unified Communication sales. At Bicom Systems, we’ve learned that in order to win more customers, you must give them an experience, a feeling, not just a description of each component of a phone system.

Start by getting to know your potential customers. Understand their visions, their plans for the future. Ask them about their current expenses and problems and get them to look forward two or three years and tell you what they’d like to change. Get into the mind of the customer.

The next step is to shift the customer’s focus away from the phone system to the bigger picture. Don’t describe the features, describe how those features will change their lives. How they’ll be saving time and energy. How they’ll be making sales left and right. How the system practically runs itself. Bicom Systems products piece together to create a seamless system for customers. We tell customers that our PBXware, TELCOware, and SERVERware combination will free up their time to win more sales while the technical operations go on in the background.

Finally, don’t forget to include a number of applications. Potential customers can find “good phone systems” among your competition. But if you have a “good phone system” with additional applications to make life easier for the customer, that will set you apart from the crowd. Even the most simple application can make all the difference if it is incredibly useful. Bicom Systems offers gloCOM, our Unified Communications desktop and mobile app, as the icing on the cake. gloCOM and our other applications speed up otherwise laborious tasks and give our clients that extra push that they need to sign on.

In short, don’t get lost in the competition by just offering a phone system. Or even a good phone system. Stand out from the rest by offering a lifestyle.

More posts like this one:

key system

What is a Key System?

Written by Laura Espinosa on . Posted in IP Key Systems, IP Telephony, Telephone Systems, VoIP

key system

A Key System – also known as a Key Telephone System (KTS) – is a very basic and traditional form of telephony primarily used by small and medium businesses.

Ideal for businesses with less than 30 users, traditional Key Systems include a central controller and multiple telephones. Each telephone has a button for every phone line.

Key Systems have been around in some form since the 1930s, but remain in use today despite new technologies. Many businesses decide to keep their Key System because they are simple and “just work”. By opting out of the VoIP trend, they are missing out on modern features and advantages.

For this reason, Bicom Systems created the IP Key System – Tradition Reinvented. Learn more about IP Key Systems here.

More posts like this one:

ip key systems

Key Systems

Written by Laura Espinosa on . Posted in IP Key Systems, VoIP

key systems

It seems at times as if Key Systems have been around since before Alexander Graham Bell, certainly the dust that has grown up on them over the years is proof of this. And still they work. Well – almost!

For sure, I can still get the spare parts from Panasonic and Nortel’s BCM. However, my service provider is apparently stopping all TDM service in 2020. I asked my dry cleaner this morning as I picked up the laundry what he’s going to do.

His reply, as with just about everything he does, as he runs back and forward between the shop counter and the storage, was simply, ‘clean-up’.

Understandable, but not exactly with much direction, and this seems to be the case with about a quarter of the country. Here’s the news, to repeat some puns, “You’re going the cleaners!”

It’s a problem though. He’s not got time for a VoIP system. He just needs something to carry on working.

The Key System has a glorious history in Telecommunications using Line Presence as a feature that every customer could understand.

For this reason, we sat down and tried to find a solution. With Bicom’s Key Systems, we sought to provide tradition re-invented. You are able to use modern VoIP capabilities without having to retrain your customers on how to use their phone.

You have shiny new phones, yes. You have a choice of providers for your calls with much less cost. But for the user, they can still just pick up and make a call. Pick up and receive a call then transfer the line. It works.

Features, such as auto provisioning for your phones along with true Plug & Play capability, creates a winning combination.

Download our IP Key Systems brochure here. Or watch the trailer below:


continuity

Telecommuting Benefit 5: Continuity

Written by Laura Espinosa on . Posted in gloCOM, IP Phone, Phone Company, Phone Systems, Softphone, Telecommuting, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

telecommuting continuity

This is the final post in our series on Effective Telecommuting with gloCOM. Today we’ll discuss our fifth and final benefit of telecommuting: continuity.

Having workers in different geographic locations with a VoIP tool like gloCOM ensures constant and consistent service both within the company and in customer relations.

Different workers in different locations can deal directly with customers or supplier in their area, eliminating issues with time zones or travel. It allows companies to do business locally across the country or the world.

gloCOM also allows employees to work remotely with no warning in the case of being snowed in, staying home sick, or other emergency situations. It opens the door to employees that need a few weeks or months away from the office for whatever reason.

The best part? Customers will be none the wiser. gloCOM replicates your office anywhere in the world so work is not interrupted.

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting employees

telecommuting retention

telecommuting collaboration

telecommuting savings

telecommuting-savings-header

Telecommuting Benefit 4: Savings

Written by Laura Espinosa on . Posted in gloCOM, IP Phone, Phone Company, Phone Systems, Softphone, Telecommuting, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers

telecommuting savings

We’ve now discussed three benefits of VoIP telecommuting: better employees, increased employee retention, and productivity. Today let’s take a look at the savings that results from telecommuting.

Supporting individual telecommuters is much more cost-effective than supporting entire offices that require more hardware, furniture, even office space.

VoIP telecommuting via gloCOM makes it even more cost-effective with less spending and lower rates. It is simple to set-up gloCOM anywhere in the world with no need for special equipment or services. This is especially beneficial in countries where the company is not physically present or familiar with service providers.

Finally, telecommuting is often temporary, allowing companies to scale up and down as the budget allows.

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting employeestelecommuting retentiontelecommuting collaboration telecommuting continuity

collaboration

Telecommuting Benefit 3: Productivity & Collaboration

Written by Laura Espinosa on . Posted in gloCOM, IP Phone, Phone Systems, Softphone, Telecommuting, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

telecommuting collaboration

Our previous post in the Benefits of Telecommuting series looked at increased employee retention. Today we’ll discuss how a VoIP application like gloCOM causes productivity & teamwork to increase as well.

The biggest factor in guaranteeing productivity and collaboration among remote workers is presence. Using the presence feature on gloCOM, supervisors and coworkers are able to monitor who is online and available in real-time.

Supervisors can use this feature to ensure employees are online and active during working hours. Teams can use it to quickly monitor the availability of other team members and initiate spur-of-the-moment meetings.

Another feature essential to effective telecommuting is reliable communication in real-time. gloCOM provides several methods of communicating that always work with just the click of a button. From instant messaging to voice calls to screen share, telecommuters are available all the time in real-time.

Finally, telecommuting eliminates commutes and distractions that may decrease productivity in an office setting. With no idle chat around the water cool or slipping out of the office early to beat rush hour, employees will be productive for more hours in the day.

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting employeestelecommuting retention telecommuting savingstelecommuting continuity

telecommuting-employees-header

Telecommuting Benefit 1: Better Employees

Written by Laura Espinosa on . Posted in gloCOM, IP Phone, Phone Systems, Softphone, Telecommuting, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

telecommuting employees

In this post we opened the discussion of the effectiveness of telecommuting with VoIP, and specifically with gloCOM, our unified communications app. In the next few posts we’ll delve into some of the specific advantages.

Let’s start by talking about the employees. Telecommuting workers are actually better workers.

With no geographic boundaries, companies can find best-fit employees from a much larger selection, and often at a lower rate.

Rather than settling for the local best, companies that use telecommuting can demand specialists or experts from around the world.

Can’t afford to have a specialist on staff? Telecommuting means the position can be part-time, temporary, or even on a consulting-basis.

And of course, gloCOM is the invaluable tool will keep all these experts in touch. To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting retentiontelecommuting collaborationtelecommuting savingstelecommuting continuity

voip-wins-more-customers-header

4 Ways VoIP Wins More Customers

Written by Laura Espinosa on . Posted in PBXware, VoIP

voip

The benefits of VoIP are abundant and we have discussed them countless times before. IT Toolbox shared a few more benefits with a unique focus – winning new customers. We thought they were worth sharing here:

1. Toll-Free Numbers – Calling may be the first point-of-contact for many of your prospective customers, so make a good first impression by making the call free. VoIP supports toll-free numbers less expensively than PSTN.

2. Messages-On-Hold – We try to avoid placing customers on hold at all costs, but sometimes it is inevitable. Make the most of hold times by playing advertisements for your products or latest promos rather than music.

3. Custom Auto-Attendant – VoIP Auto-Attendant can do so much more than simply answer calls. Customize your Auto-Attendant to interact with the caller and direct calls more efficiently and quickly.

4. Click-to-Call Services – Placing a click-to-call number on your website, promotional emails, social media, and all other online presences makes it simple and easy for prospects to call as soon as their interest is piqued.

These and more features are available in our VoIP software solutions. Learn more on our products page.

voip ippbx

VoIP vs IP PBX

Written by Laura Espinosa on . Posted in IPPBX, PBX, PBX System, VoIP

voip

VoIP and IP PBX are terms that we use all the time, but despite similarities, they are not interchangeable. VoIP has evolved to be a very broad term covering a whole range of technologies, while IP PBX is more specific.

VoIP – Voice over Internet Protocol – describes any telephony system that uses Internet rather than PSTN. The term is used for many types of modern telephony that have replaced legacy systems.

IP PBX – Internet Protocol Private Branch Exchange – is a specific type of telephony system that switches calls between an internal data network and external networks.

IP PBX is a type of VoIP system.

To learn more, visit our products page or contact us today.

 

More posts like this one:

  • On-Premise vs. Cloud IP PBX Systems

  • What is a PBX System?

voip-integration-header

VoIP Integration

Written by Laura Espinosa on . Posted in Cloud, gloCOM, PBX System, PBXware, SERVERware, TELCOware, Unified Communications, VoIP

voip integration

Regardless of how many times we write about the benefits of VoIP, it is always worth pointing out more. VoIP is a game-changer for almost all types of companies and organizations, but only if you recognize its benefits and use it to its full potential.

One such benefit of VoIP, particularly cloud-based VoIP, is integration. The first step to Unified Communications, VoIP can integrate with many or all of your other applications.

Seamless integration saves on time and money and boosts productivity and efficiency. Everyone from the smallest business to the largest enterprise can benefit from a more cohesive and synergistic solution.

Bicom Systems VoIP products are built to integrate natively. PBXware for telephony, TELCOware for provisioning, and SERVERware as a foundation work together seamlessly, especially when tied together by gloCOM, our desktop and mobile communicator app. Learn more on our website.

 

More posts like this one:

  • 5 VoIP Features for Business Efficiency

  • 5 Ways Hosted VoIP Supports Collaboration

voip-wins-more-customers-header

VoIP & Customer Experience

Written by Laura Espinosa on . Posted in VoIP

voip

The most important component of any business is its customers. If you have no customers, you have no business. Therefore it is essential to keep a constant focus on customer support and experience.

One strategy to cultivate a positive customer experience is implementing VoIP. VoIP can enhance customer support through tools like

  • Toll-free numbers: Less expensive with VoIP and makes your company more accessible to customers.

  • Messages-On-Hold: More useful than music-on-hold, custom messages can entertain and market to customers.

  • Auto-Attendant: Efficient and quick, an auto-attendant can direct callers to the best place with less hassle.

  • Click-to-Call: Makes it easier for prospects to call with the click of a mouse.

All of these tools and more are available with Bicom Systems. Learn more or contact us today.

 

More posts like this one:

  • 5 Ways to Increase Customer Loyalty

  • 10 VoIP Selling Points

voip-small-business-header

5 Benefits of VoIP for Small Business

Written by Laura Espinosa on . Posted in VoIP

voip business

Adding to our arsenal of VoIP benefits, VoIP News posted a list of VoIP benefits specifically for small businesses. Always a supporter of small and growing businesses, we wanted to share that list with you:

1. Automated Attendants: Saving time and increasing efficiency auto-attendants can direct callers more quickly.

2. Mobility: A good VoIP solutions can be used anywhere or from any type of device.

3. Voice-to-Text: Efficiency at its best, VoIP can transcribe voice materials like voicemail messages and deliver to email.

4. Remote Conferencing: Conferencing was changed forever by VoIP and tools like screenshare, chat, video conferencing, etc.

5. Call Analytics: CDR gives more power to small companies that want to track and analyze calling.

Learn more at IT Toolbox or get all of these tools and more from Bicom Systems.

 

More posts like this one:

  • 5 Considerations to Moving Your Business VoIP System

  • 4 Ways Small Businesses Can Go Global with VoIP

glocom-telecommuting-header

Effective Telecommuting with gloCOM

Written by Laura Espinosa on . Posted in gloCOM, IP Phone, Phone Systems, Softphone, Telecommuting, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

telecommuting

While telecommuting has existed for years and years, it has never been as effective and productive as it is today thanks to VoIP and Unified Communications. With benefits to both employees and employers, telecommuting is a real option today using UC tools such as gloCOM.

A few major trends have made effective telecommuting not only possible, but maybe even the best option for many companies: The Internet, Mobility, and Globalization.

Nowadays there is Internet access virtually anywhere, whether via Wi-Fi hotspots or LTE data. That plus the constant presence of smart phones, tablets, and portable laptops means that anywhere can become an office in just moments.

Telecommuting is not only plausible; it’s advantageous to many companies today. Globalization means that companies have customers, suppliers, even competitors across the world. It only makes sense to have employees with just as far a reach.

gloCOM softphone enables users to work effectively anywhere with an Internet connection. From crystal clear individual or conference calls to file and screen sharing to group and individual chat, gloCOM will convert into a virtual office anywhere in the world. It overcomes archaic barriers to remote working such as the inability to communicate or technical difficulties. It even monitors productivity and keeps management up-to-date and involved.

Telecommuting provides several benefits to both employees and employers in the following ways:

  1. Better employees

  2. Increased employee retention

  3. Increased productivity & collaboration

  4. Savings

  5. Continuity

Ready to get started? Contact an Account Manager today!

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting employeestelecommuting retentiontelecommuting collaborationtelecommuting savingstelecommuting continuity
voip security

4 Threats to VoIP Security

Written by Laura Espinosa on . Posted in VoIP, VoIP Security

voip security

With the rapid evolution and growth of VoIP, it is no surprise that we face some security threats today. But it is important to take them seriously and protect your VoIP system.

Some of the most common risks today are:

1. Denial of Service (DoS) – Attacks on a network or device that overwhelm the server and cause loss of service. The attacker may be attempting to gain remote control of the system.

2. Eavesdropping – Hackers may be able to listen in on VoIP calls to steal information.

3. Spamming – We have all dealt with spam before and VoIP is no exception. Spam over IP Telephony (SPIT) sends spam messages to your VoIP phone.

4. Theft of Service – Attackers can gain access to your VoIP solution and use it free of cost. This uses up your resources and may slow down the system for paying users.

The first step is recognizing and understanding the risks. The next step is to prevention. Download our free VoIP Security whitepaper to learn more about how to protect your VoIP system: www.bicomsystems.com/voip_security

 

More posts like this one:

  • 10 Ways to Protect Your IP PBX From Hackers

  • 5 Forgotten VoIP Tools

moving-voip

5 Considerations to Moving Your Business VoIP System

Written by Laura Espinosa on . Posted in IP Phone, Phone Systems, Support, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers

voip system

Moving a business is often a lengthy and complicated process. While VoIP technology certainly means less hardware and cables to move, it still involves some planning and forethought. So the big question is : to take the VoIP System along or start over at the new address?

Take It or Leave It : Moving Your Business VoIP System from Ziff Davis addresses that question and offers five considerations to take into account when making the decision.

1. Circumstances Around Your Move

Take the VoIP System if : The move is well organized or planned in advance. The business is being merged or relocated to somewhere without a VoIP System.

Leave the VoIP System if : The move is spur-of-the-moment or disorganized. The business is being merged somewhere with a better system.

2. Type of Environment

Take the VoIP System if : The new environment is similar or smaller than the current.

Leave the VoIP System if : The new environment is a shared space or an expanded space.

3. Your Phone System

Take the VoIP System if : You are still satisfied with your system and it is still a newer system. The system includes better applications than the competition.

Leave the VoIP System if : You are no longer satisfied with the system or have been wanting to change or expand. The system does not include the newest applications and capabilities.

4. Changing Communications Needs

Take the VoIP System if : The current system will continue to serve you for the next several years; if it is flexible and expandable.

Leave the VoIP System if : The move is about making change or growing and expanding.

5. What VoIP Vendors Can Offer

Take the VoIP System if : Your VoIP Provider offers options and deals to migrate the system to your new location.

Leave the VoIP System if : Other VoIP Providers are offering something more lucrative.

To read more, see Take It or Leave It : Moving Your Business VoIP System from Ziff Davis.

voip

10 VoIP Selling Points

Written by Laura Espinosa on . Posted in Cloud Services, gloCOM, Marketing, Unified Communications, VoIP

voip

Everyone knows the benefits of VoIP and cloud services, right? It practically sells itself – save money, save time, keep up with the latest trend. But is that all there is to VoIP?

With nearly infinite features and almost as many ways to add value, VoIP is worth much more than most think. Try using some of the following features and values to market VoIP in a bigger and better way.

1. All Calls are Local

VoIP allows users to generate local numbers for anywhere in the world. This eliminates the need for expensive Toll Free numbers and makes customers feel closer to the company.

2. CDR

Call Detail Records are elaborate and complete with VoIP. Everything is recorded and saved, from call logs to chat history to bandwidth usage. This benefits both users and IT that monitor and maintain the system. With VoIP, CDR can even be customized.

3. Conferencing

VoIP permits inexpensive, easy, and efficient conferencing. Whether a spontaneous conference call or a weekly video conference, VoIP softphones makes it user-friendly and simple. gloCOM lets users start conferences by simply dragging contacts into a call.

4. File & Screen Sharing

Most VoIP solutions make it easy to share files or even screen share between contacts. It is quicker than emailing files or using third party software. File share and screen share can be done with the click of a button on gloCOM.

5. FoIP

While fax may seem like a thing of the past, most businesses are still paying for a fax line out of obligation or habit. Fax Over IP (FoIP) eliminates the cost and delivers faxes straight to your email inbox. Click to learn more about The Value of FoIP.

6. High Definition Audio

HD audio ensures crystal clear communication for the most important calls. From big sales pitches to important conference calls to custom support, HD audio is the next best thing to a real conversation.

7. Long Distance Calls

VoIP eliminates geographic cost disparities and saves on long distance calls. The ability to call for ‘free’ via cloud services encourages users to pick up the phone more often and communicate quickly and efficiently to all parts of the world.

8. Mobility

In a world of smart phones, tablets, and BYOD, mobility is crucial in the workplace. VoIP seamlessly integrates with mobile devices through call forwarding or apps, making communication possible any time, anywhere. gloCOM Mobile softphone is coming soon!

9. Recording

The ability to record calls is native to most VoIP phones and is an immensely useful tool for busy and preoccupied users. Record sales calls, training sessions, or any other important calls and come back to listen again later.

10. Voicemail

VoIP Voicemail saves time and cuts down on stress by delivering voicemail alerts and MP3 files directly to the user’s email. The file can be accessed from anywhere and can be quickly forwarded or deleted.

What are your favorite VoIP features and selling points? We’d love to hear from you in our discussion over on LinkedIn!

Ready to get started? Contact an Account Manager today!

global-small-business-header

4 Ways Small Businesses Can Go Global with VoIP

Written by Laura Espinosa on . Posted in gloCOM, Telecommuting, VoIP

global voip

One of the best features of VoIP is that it levels the playing field and gives SMBs the same features and opportunities as large enterprises. One example of this is the ability to grow globally. VoIP News points out a few ways that even the smallest companies can have a global presence with VoIP.

1. Local Phone Numbers – This is probably the first step to a global presence. If your company is going to insert itself into a new country or geographic area, you need to be available to contact with a local phone number. VoIP makes this easy.

2. Long-Distance Call Savings – Previously a major burden on small companies, VoIP makes long-distance calls virtually free. Whether calls are across the street or across the world, costs will stay the same.

3. Telecommunication Abilities – More than just long-distance voice calls, VoIP also supports other modes of communication like conferencing, video calls, or screen sharing. Apps like gloCOM provide these features and more to make the world feel a little smaller.

4. Remote Workers – Finally, VoIP enables your employees to work from home, on the road, or anywhere else with an Internet connection. This allows for the consistent, around-the-clock communication that a global company requires.

To learn more about a VoIP program that can support a global company, check out our gloCOM page. Or visit VoIP News to read more.

voip-efficiency-header

5 VoIP Features for Business Efficiency

Written by Laura Espinosa on . Posted in gloCOM, PBX, PBXware, VoIP

voip

VoIP is constantly evolving and new features emerge faster than we can use them. VoIP News wrote an article highlighting five VoIP features that increase business efficiency. Let’s take a look at the features:

1. IVR – Interactive Voice Recognition is all about efficiency for the customer. A VoIP solution like PBXware will offer IVR so that customer calls can be attended and routed as quickly and painlessly as possible.

2. Less time on calls – Similarly, VoIP solutions handle and route calls more quickly, cutting the time spent on calls. Businesses of all sizes and industries appreciate less time on the phone! VoIP apps like gloCOM can reduce time significantly.

3. More communications options – From voice calls to video calls to screen sharing, VoIP offers more types of communication for increased efficiency and productivity. You will find all of these options and more in our gloCOM app.

4. Integration – Most VoIP solutions can integrate with your other software and solutions. Better yet, Bicom Systems offers all of the pieces so they created to work together seamlessly, saving time, money, and effort.

5. Cost-effectiveness – Finally, VoIP is cost-efficient, reducing up-front and long-term costs. VoIP can open the door for even the smallest businesses and level the playing field.

Thanks to VoIP News for reminding us of these great features. Learn more about a real VoIP solution on our PBXware page.

More posts like this one:

on premise pbx

5 Reasons to Choose On-Premise PBX

Written by Laura Espinosa on . Posted in Hosted PBX, IP Phone, PBX System, Phone Company, Phone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

on-premise pbx

We discussed some of the benefits of a Cloud PBX System in a previous blog post, so today we’ll discuss the benefits of choosing an On-Premise PBX system.

#1 OWNERSHIP

Traditionally, phone systems have always been purchased and owned. If this precedent has worked well for your business, there is no reason to change now. Owning an on-premise system gives control and peace-of-mind to the company. It is one more company asset that cannot be changed or taken away.

#2 CONTROL

Along the same lines as ownership, an onsite pbx system puts the control into the hands of the company. The in-house IT team can manage and customize the solution to fit current needs and even specific users. With all of the new features offered by VoIP, it only makes sense to have the control to use and change them as you wish.

#3 COST

While some companies will shy away from the larger up-front cost of an on-premise system, others will appreciate making a one-time investment. Unlike hosted systems, on-premise will not require monthly rent or other fees. On-Premise VoIP is less expensive than Legacy because it is software, rather than hardware, based.

#4 PARTNER RELATIONSHIPS

If you already have a good relationship with your providers there is no reason to change now. Your provider already has experience and knowledge of your company, users, and communication patterns. An onsite PBX solution allows you to stay with the same provider rather than start from scratch with a new vendor.

#5 IT TEAM

Companies switching from legacy to VoIP likely already have an experienced IT team in place. An on-premise system allows them to continue their current duties and carry the company through the transition to VoIP. Entrusting the new system to the current IT team will ensure a smooth transition.

In conclusion, there are many benefits to choosing an On-Premise Based PBX system. However there is a caveat; VoIP systems are inherently more complicated than legacy systems. They come with the advantage of an interface GUI to deal with this; however, the core skills to manage the network remain critical. The provider of your legacy system may not be familiar with these skills.

There are benefits to both On-Premise and Hosted systems depending on the needs of your company. To learn more, read 5 Reasons to Deploy a On-Premise Based VoIP System from Ziff Davis.

More posts like this one:

session-border-controller-header

What is a SIP Proxy?

Written by Laura Espinosa on . Posted in IP Phone, IP Telephony, IPPBX, SIP Proxy, VoIP

sip proxy

A SIP Proxy is, in the simplest terms, an intermediary between two SIP devices. Also called a SIP server, a SIP proxy routes calls on a SIP network and is responsible for tasks such as registration, authorization, and other call functions and features.

A key part of any IP PBX, the SIP Proxy makes calls possible for users. Not to be confused with a SBC, SIP Proxies are unique and probably all you need.

Bicom Systems offers a SIP Proxy product, learn more here.

More posts like this one:

customer retention

5 Ways to Increase Customer Loyalty

Written by Laura Espinosa on . Posted in How to Increase Customer Loyalty, Marketing, Unified Communications, VoIP

customer loyalty

Today’s most successful telecoms are gaining a competitive edge by keeping their customers for longer.

We all know the challenge of making sales and the frustration of losing customers after all that hard work. Not to mention the loss of profit, ruined reputation, and cost of remarketing that can result from customer churn.

To directly address this challenge, Bicom Systems created a video presentation with 5 Ways to Increase Customer Loyalty.

Learn more and watch the presentation at www.bicomsystems.com/customer-loyalty

reasons-to-choose-bicom

5 Reasons to Choose Bicom Systems

Written by Laura Espinosa on . Posted in gloCOM GO, PBX System, Softphone, TELCOware, Unified Communications, VoIP

benefits of bicom

At the risk of ‘tooting our own horn’, we jotted down some recent comments made by partners that chose Bicom Systems over our competitors. We hope these will help other telecoms stuck in the decision-making process.

1. Integrated Billing Software

A key part of our unified communications suite is TELCOware, our provisioning platform. Our partners report that no one else integrates billing into their telephony platform despite the clear benefits. This frees users from doing complicated billing procedures themselves or hiring a third party. Learn more about our Billing Software.

2. Simple, Effective Interface

Over the years we have seen many partners express relief when first viewing our simple, yet effective PBX interface. Our GUI is user-friendly and lets you focus your time and concentration on what matters most to you. Best of all, we work to improve the interface in each new release.

3. Mobile App

While most of our competitors do now offer VoIP mobile applications, we hear that none compare to gloCOM GO. And it is no surprise after the weeks and months dedicated to perfecting the application that ties together all of our other unified communications products. Learn more about our Mobile VoIP App.

4. More features

Our PBX feature-set has been carefully developed to give our partners the highest value possible. We have listened to customer requests and attempted to provide features both for their internal use and for the development of a higher valued end product.

5. Affordability

One of the complaints we get the most is our lack of pricing on our website, but those that take the time to speak with an Account Manager find our pricing structure more than satisfying. Unlike competitors with set-in-stone prices, we work on an individual basis to create a solution that matches the needs and budget of each partner.

If you are trying to choose a PBX system we’d love to chat with you. Contact us now or browse our products.

More posts like this one:

pbx system

What is a PBX System?

Written by Laura Espinosa on . Posted in Hosted PBX, IPPBX, PBX, PBX System, PBXware, Virtual PBX, VoIP, VoIP Phone System

pbx

PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs.

As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP technology to make PBX systems more feature-rich, scalable, and affordable.

PBX systems are available in two different delivery formats: on-premise or hosted/cloud. This gives us several combination options:

  • On-Premise PBX

  • Hosted PBX

  • On-Premise IP PBX

  • Hosted IP PBX

  • Hybrid PBX

  • Hybrid IP PBX

We will explore the differences between some of these PBX solutions in our next post: On-Premise vs Cloud IP PBX Systems.

In the meantime, visit our website to learn about a real IP PBX System or read some of our related posts:

call center

How to Increase Call Center Productivity & Efficiency

Written by Laura Espinosa on . Posted in Call Center PBX, gloCOM, Softphone, Unified Communications, Virtual PBX, VoIP

call center

PBX Call Center Software

The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and resolving all calls favorably and quickly. While this may have been more difficult in the past, PBX call center software makes this possible for call centers across the globe today.

Call Center Productivity Tools

By enabling call center agents with the right tools, you can ensure maximum efficiency and productivity. Modern call center software allows agents to:

  • Solve caller problems more quickly – The primary purpose of call center agents, problem solving can be done more quickly with the right software. Call center applications like gloCOM enable agents to find a solution without hanging up or putting the caller on hold. Whether this means using instant messaging with coworkers or supervisors, instantly conferencing in another party, or transferring the caller to an available agent, the call will be brought to resolution more quickly.

  • Route calls more efficiently – Sometimes it just is not possible to resolve a call in one step, so the next best option is to get the caller to the right person as quickly and painlessly as possible. A good call center app will show the real-time status of other agents and support instant drag-and-drop transfers to whoever is available. Some PBX solutions will also offer skills based routing and more advanced queue options.

  • Stay more motivated – Agent burnout is a real problem in many call centers, so it is worth it to keep agents happy and motivated. Software like PBXware Call Center PBX can show real-time stats on a wallboard to encourage friendly competition and inspire agents to work more quickly. And a complementing app like gloCOM allows for monitored breaks that will keep agents energetic and happy. Supervisors can see which agents are inactive too often and take action accordingly.

More Productivity Means More Profit

The three ideas above are a starting point to making your call center more productive and, in turn, more profitable. The best part is that most PBX call center solutions will be scalable and allow you to keep up with the growth that is sure to follow.

To learn more about call center software solutions, check out our Call Center PBX page or contact us today.

More posts like this one:

collaboration

5 Ways Hosted VoIP Supports Collaboration

Written by Laura Espinosa on . Posted in gloCOM, Softphone, Unified Communications, VoIP

hosted pbx

Employee collaboration is essential to productivity in any size company, but particularly important to small companies just getting started. Effective productivity can mean the difference between a growing start-up and a failed business.

Fortunately, Hosted PBX and Cloud PBX offer collaboration tools with valuable benefits to even the smallest businesses.

1. Faster collaboration

Unified communications enables employees to share resources and information more quickly. This can be done through a variety of features including screen share, video conferencing, drag-and-drop instant conferencing, status presence, instant messaging, mobility, etc. You can find all of these features and more in gloCOM softphone.

2. More options than email

While email still has its place in business, VoIP opens up several other channels that may be more effective. For example, dragging users into an instant conference will lead to a quicker conclusion than a lengthy email thread. Written communication can lend itself to misunderstandings and delays that are avoided with voice or even video tools.

3. Customer service

In addition to collaborating quickly with one another, unified communications users can also respond to customers more quickly and efficiently. Whether this means reaching a solution and getting back to the customer quickly or bringing the customer right into a conference call or screen-share, customers will be pleased with the rapid service.

4. Budget- and growth-friendly

Even start-ups with the lowest budget can afford many unified communications tools and apps to get started. Hosted and cloud solutions in particular have low or no up-front costs and little maintenance. Best of all, most of these solutions are highly scalable and can grow as your business grows.

With all of the VoIP tools available today, there is no excuse not to get started. Contact us or visit our website to start planning today!

Read more about collaboration tools for small businesses at VoIP-News.

itsp-header

How to Start & Grow an ITSP

Written by Laura Espinosa on . Posted in How to Start & Grow an ITSP, Unified Communications, VoIP, Whitepapers

itsp

Have you seen the newest release of our most popular download? How to Start & Grow an ITSP is a tried-and-true tool that was overdue for a second edition.

Essentially the instruction manual for all Internet Telephony Service Providers, this FREE whitepaper has already helped hundreds of ITSPs grow from the ground up.

Based on years of real-life experience, How to Start & Grow an ITSP covers three steps to starting and growing an ITSP:

  1. The approach – how to find customers

  2. The delivery – how to create a core system

  3. The stay in & get ahead – how to overcome challenges

Download the free whitepaper and get to work on your ITSP today!

voice-better-than-video-header

4 Ways Voice is Still Better than Video

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, IP Phone, Softphone, Unified Communications, VoIP, VoIP Phone

voice call

While video calling is gaining traction in the world of VoIP, voice calling is still the best choice in most business circumstances.

What makes voice better than video?

1 – Voice Eliminates Distractions

Traditional voice calls appeal to just one sense (hearing) and allow both parties to focus on simply listening to a voice. Video calling, on the other than, brings in a whole other sense (sight) and opens the door to distractions. For example, delays between the sound and image will distract the viewer and slow down communication. Video also brings in other factors such as clothing, expressions, or things in the background that distract and detract from the speaker.

2 – Voice Has Lesser Requirements

Video calling necessitates more hardware and a better network than voice calling. Aside from needing a camera and device that processes sound and video, video calling uses more bandwidth. Most VoIP voice calls use 8 to 24 Kbps while video calls can use from 128 Kbps to over 1 Mbps. Video calls have other consequences to equipment such as lower battery life.

3 – Voice is Easier to Setup

Whether VoIP or PSTN, voice is easier and quicker to setup than video calling.

4 – Voice is More Compatible

VoIP Voice calls are almost always automatically compatible between different parties, offices, and even parts of the world. Different software and/or hardware work together seamlessly. Video, on the other hand, results in endless compatibility issues. Both parties must be using the same video tool on the same type of device to ensure an easy connection and optimal quality.

For a Unified Communications Voice application, check out gloCOM.

voip-is-green-header

5 Ways VoIP is Green

Written by Laura Espinosa on . Posted in VoIP, VoIP Phone System, VoIP Software

voip green

We have discussed the benefits of VoIP on this blog many, many times. From the traditional time and money saving benefits to more obscure benefits. But VoIP News pointed out a NEW benefit of VoIP: It is environmentally friendly. VoIP is green!

1. Carbon Emissions

VoIP lets employees work remotely. Aside from all the benefits to the worker, this is also reduces the number of drivers on the road and the resulting air pollution. This is true not only for home workers, but also for office workers that can collaborate with colleagues or customers remotely rather than driving to meet them.

2. Paper Waste

Paper was a staple of the office of yesterday, but VoIP is changing that. With all communications virtualized, there is little need for paper. From Fax over IP sending fax straight to your email, to instant messaging replacing notes passed between coworkers, to screen sharing rather than printing out a document to share.

3. Equipment Waste

Legacy systems are heavily dependent on hardware, and that hardware must be replaced each time the system is upgraded. VoIP not only reduces that extreme waste by requiring less hardware, but also by expanding and changing with the current hardware, resulting in no waste.

4. Chemical Release

Similarly, legacy systems required underground wiring that may leach chemicals into the soil. Each legacy upgrade means more wiring and more pollution. Thankfully, VoIP does not require such wiring.

5. Energy Use

Finally, VoIP requires little or no extra energy to run. As we have discussed previously {link}, VoIP uses the data network rather than a dedicated network. Most offices will have Internet anyway, so VoIP will simply use the energy from that with no extra power needed.

While VoIP is highly valuable for so many other reasons, being environmentally-friendly may be the final straw for some companies that are looking to go green.

conference-calls-header

Conference Calls

Written by Laura Espinosa on . Posted in gloCOM, Softphone, Unified Communications, VoIP

If you haven’t seen the “Conference Call in Real Life” video yet, watch it now. It will have you laughing and nodding in agreement from the start:

https://www.youtube.com/watch?v=DYu_bGbZiiQ

Humor aside, conference calling is an excellent tool that is often wrought with problems. But before you throw in the towel on conference calling altogether, we recommend trying a dedicated Unified Communications app like gloCOM.

Our business soft phone makes conference calling simple and easy. With drag-and-drop functionality, it is easy to start a spontaneous conference and get to business quickly.

To learn more about conferencing calling and other features of gloCOM, visit our website today!

presence-header

4 Ways to Use Presence

Written by Laura Espinosa on . Posted in gloCOM, Unified Communications, VoIP

presence

If you have a Unified Communications software you have probably used Presence at least a few times to indicate if you are busy or away, but there is more to Presence than “Do Not Disturb”. Consider the following four Presence techniques to get the most of out of your UC solution.

1. Automatic Presence

While it is easy enough to manually change a Presence status, all too often we get caught up in something else and simply forget. Because Unified Communications is all about integrating all of your tools into one, the system can automatically change your status when you are busy on a call or giving a presentation, for example.

2. Routing

Incoming calls should be routed according to Presence. Whether this means sending callers to a colleague when you are busy or to a cell phone when on the road, the system can actively track your status and route all communication accordingly.

3. Selective Routing

Improving on the previous, selective routing can be applied to only certain parties. For example, a busy status could reroute customer calls to another extension but still allow supervisors or teammates through. Other callers could be routed straight to voicemail. This tool is based on logic and is incredibly useful to busy users.

4. Call Centers

Finally, presence can be used in call centers to increase efficiency and save time. Users can quickly identify who is available to receive calls, who can be consulted via instant messaging, who is unavailable, etc. All modern call centers should be benefitting from Presence.

gloCOM Business Softphone offers Presence and more. Learn more about gloCOM here. 

Read more from the IT Toolbox.

collaboration-tools

7 Collaboration Tools You Should Be Using

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Softphone, Unified Communications, VoIP

collaboration

One of the most valuable features of Unified Communications is increased collaboration. A plethora of UC tools make collaboration possible outside the confines of an office or meeting room. Below are just a few collaboration tools you should be using

• Presence – Colleagues can interact as if they were in a physical office when using presence.

• Screensharing – A fast way to convey ideas and information without miscommunications or long explanations.

• Recording – Users that miss an important call or presentation can catch-up with a recording as soon as they are available again.

• Conferencing – One of the older tools, conferencing with unified communications can be spontaneous and quick.

• Mobile – Most unified communications tools are now available on mobile, putting collaboration in the palm of your hand.

• Messaging – Instant messaging can get quick answers even when users are busy or on call.

• Integration – Email, CRMs, and more can be integrated with unified communications to bring more tools to your fingertips.

Tools like the above can increase productivity and save time on a daily basis. Get these tools and more in an application like gloCOM.

voip-technology-header

5 VoIP Technology Basics That Increase Value

Written by Laura Espinosa on . Posted in IP Phone, IP Telephony, Phone Systems, Support, Telephone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

voip

We all know that VoIP reduces telephony costs, but we don’t necessarily know why. Understanding the technology behind VoIP allows us to better appreciate and market the value that VoIP brings to SMBs.

Ziff Davis explains the technology in their recent article entitled VoIP Primer – Five Technology Basics SMBs Need To Understand. 

Five VoIP Technology Basics:

1. VOIP IS DATA
The first thing to understand is that VoIP is data just like emails or files or instant messaging. While PSTN was a dedicated technology meant only for voice, VoIP turns voice into another form of data. Data is a much more efficient and cost-effective technology.

2. VOIP USES THE DATA NETWORK
Legacy systems require two separate networks – one for voice and one for data. A desk telephone uses the voice network while the computer uses a separate data network. VoIP integrates voice technology into one data network, resulting in a less expensive and easier to manage solution.

3. VOIP IS PACKET-SWITCHED
For VoIP to be transmitted over the data network it must be digitized and transferred as packets. The advantage of packets is that they travel across the most efficient route resulting in high-speed and lower costs.

4. VOIP IS REAL-TIME
Legacy telephony has always offered high quality voice in real-time because that’s what it was made to do. This has been VoIP’s biggest challenge but after over 20 years it is finally a worthy opponent of PSTN. With an optimized network and good VoIP software voice calls can be in real-time just like traditional telephony.

5. VOIP IS STILL EVOLVING
While Legacy telephony is a tried-and-true solution, it is no longer evolving and improving. On the other hand, VoIP is not yet a complete solution meaning it still has infinite potential. As technology continues to improve, VoIP will improve along with it. For example, Unified Communications opens a world of options to users and is only going to get better.

In conclusion, understanding these 5 pieces of VoIP technology gives us a greater appreciation of the value of VoIP. To read more, visit VoIP Primer – Five Technology Basics SMBs Need To Understand.

 
benefits-of-voip-header

5 More Benefits of VoIP

Written by Laura Espinosa on . Posted in gloCOM, Softphone, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

Benefits of VoIP

We all know the two major benefits of VoIP: It saves time and it saves money. But as VoIP continues gaining popularity those become less exciting and more normal expectations. Fortunately, VoIP touts many other benefits too. Here are just a few…

1. Call routing & automation

Today everyone has experience automated menus on the phone. While we may complain about these systems at times, think back to before when calls would just go to voicemail, or, even worse, ring perpetually. Call routing is much more efficient.

2. Even playing field for SMBs

One of the best things about VoIP is that it evens the playing field for even the smallest companies. VoIP is scalable and can give a small company just what they need and then grow with them.

3. No geographic restrictions

VoIP can give you local phone numbers and inexpensive long-distance calling, breaking traditional geographic boundaries. Even the smallest companies can expand geographically with a simple VoIP system.

4. Less maintenance

Hosted VoIP is managed, at least partially, if not fully, but the service provider. This means no need for maintenance or big IT teams for your company. Updates will be taken care of by the provider, taking that stress off of you.

5. Mobility

An increasing popular option, VoIP allows for mobility. Our gloCOM business soft phone is available for desktop or mobile phone, making your office portable. Gone are the days of losing time and missing calls when on the road or at home.

Read more at VoIP News or contact us to get started on your VoIP journey today!v

mikrotik-header

MikroTik User Meeting (MUM) & VoIP Call Quality

Written by Laura Espinosa on . Posted in PBXware, PennyTone, sipMON, VoIP

mikrotik

MUM, or the MikroTik User Meeting, is a conference held several times a year across the world. It is a gathering of all users of MikroTrik, an Internet Connectivity Hardware and Software provider based in Latvia.

David Attias of PennyTone LLC did a presentation at MUM in the United States last month. PennyTone has been working with PBXware for many years and supports many small and medium businesses. In his presentation, he discussed “Common VoIP Problems: How to Detect, Correct, and Avoid Them”. His presentation identified factors that contribute to VoIP call quality and how to detect, correct, and avoid them. You can watch the full presentation below.

But you do not have to be a MikroTik user to benefit from this kind of software and capabilities. Bicom Systems offers sipMON, a SIP monitoring application designed to analyze and improve VoIP call quality.

Our software monitors and troubleshoots call quality in real time, ensuring consistent quality when on an important call. Learn more about sipMON on our website: http://www.bicomsystems.com/products/sipmonitoring/

David Attias’ VoIP Call Quality Presentation:

forgotten-voip-tools-header

5 Forgotten VoIP Tools

Written by Laura Espinosa on . Posted in gloCOM, gloCOM GO, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

voip tools

VoIP gives us so many features and benefits that it is easy to forget some and miss out. VoIP News reminded us of five great features that are too often forgotten.

1. Calling is not limited to the desk phone

Unlike in the past, making calls no longer means sitting at a desk with a telephone in your hand. VoIP allows users to call with soft phones on any kind of device – computers, mobile phones, tablets, etc. For example, gloCOM is a business soft phone for desktop or mobile.

2. Voicemail is flexible

Similar to calling, voicemail is no longer bound to a desk phone. With VoIP, you can access voicemail from any device or even via email. Whether as an audio file or a transcript, your voicemail could be delivered to your inbox along with all your other messages.

3. Transferring is easy

Transferring calls within a VoIP system is as easy as the click of a button. Ever called one number only to be given another number to write down, verify, and then hang up and call? VoIP makes transfers to other branches, remote locations, or even mobile phones possible.

4. Surveillance and security can be incorporated

VoIP and Unified Communications can even incorporate your office security system. Rather this means checking your surveillance cameras right from your soft phone or opening a locked entrance for a visitor, VoIP has you covered.

5. Fax can be VoIP too

Finally, users too often forget that VoIP can include more than just calling. Fax over VoIP (FoIP) functions much like calling and gives you all the same benefits. Fax to email eliminates the need for a fax machine altogether.

If you’d like these features, check out gloCOM, our business soft phone that offers many of these and more!

voip-productivity-header

4 Reasons Employees are More Productive with VoIP

Written by Laura Espinosa on . Posted in gloCOM, Softphone, Unified Communications, VoIP, VoIP Phone System, VoIP Software

voip productivity

Among the many benefits of VoIP for business is increased productivity. Below are just a few ways that your employees can be more productive with VoIP.

1. Unified communications

VoIP is the first step to unified communications, which streamlines user activities for improved more productivity. Applications like gloCOM bring everything together in one simple interface so users can communicate quickly and efficiently.

2. Better call routing

Another benefit of VoIP is the ability to route calls efficiently for less wasted time. Callers can be automatically routed to the right person, bypassing transfers and holds that use valuable time. Employees that are working on something else can avoid interruption.

3. Lower costs

The fact that VoIP is less expensive than legacy encourages users to make more calls, even long-distance. If employees can just pick up the phone rather than writing out an email or waiting for a schedule meeting, they will get work done more more quickly.

4. Less stress

As a result of all of the above, VoIP users are less stressed. As any supervisor knows, happy employees are productive employees. A less stressful work environment allows for maximum collaboration and productivity.

If you want more productivity in your company, contact us today!

decentralization-header

5 Implications of Decentralization with Hosted VoIP

Written by Laura Espinosa on . Posted in Cloud Services, gloCOM, Hosted PBX, Softphone, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

hosted voip

Continuing our previous post on 5 Ways Hosted VoIP Supports Decentralization, today we discuss some of the implications of decentralizing your business with hosted VoIP.

1. You will need to outsource your telephony.

The first step in decentralizing with Hosted VoIP is accepting that you will need to outsource your telephony system. If you are hesitant to make this decision, consider how much progress VoIP has made and how popular it has become. VoIP is quickly surpassing legacy and is certainly a stable solution that is here to stay.

2. You will need to use the cloud.

Similar to the first, the second step is deciding to trust the cloud. There is no way around using the cloud for successful decentralization. Like VoIP, the cloud has become a prevalent solution that can be trusted. You will find that the cloud can serve your business even beyond basic telephony needs in the form of unified communications.

3. You will use SIP Trunking.

Yet another modern technology, SIP Trunking has many advantages over legacy trunking. Much like the cloud, you may be surprised to find what else SIP trunking can do for you. The use of these technologies will open the door to unified communications and collaboration in more ways than you anticipated.

4. Your office will change.

With all of these technological advancements, it is no surprise that the office itself is changing and transforming. While one large, central office was the norm for years, hosted VoIP and decentralization allows for many smaller remote locations of even home workers. Consider the advantages this can afford to your employees and customers.

5. Your business will change too.

Finally, hosted VoIP and decentralization will cause your business to change and progress. Whether this means expanding to a few new geographic markets or becoming an entirely virtual company, hosted VoIP is bound to lead to growth for your company.

Ready to get started? Contact us today!

voip-decentralization-header

5 Ways Hosted VoIP Supports Decentralization

Written by Laura Espinosa on . Posted in Cloud Services, gloCOM, Hosted PBX, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System

hosted voip

Most businesses want to grow. In today’s global market an important part of growth is geographical expansion.

This type of growth has not always been easy or even possible, especially for SMBs with a tighter budget. Legacy telephony would have required a new, expensive phone system for each new office or location.

But Hosted VoIP has made geographic growth possible for even the smallest budgets. Ziff Davis came up with five ways that hosted VoIP supports decentralization:

1. Hosted VoIP offers the ability to work from home.

While working from home was previously undesirable to employers and detrimental to collaboration, cloud VoIP makes it an ideal situation. Modern VoIP tools like gloCOM make it so that home workers perform as if they were in the office, or maybe even better. Clients will not know the difference and coworkers or supervisors can be in constant, real-time collaboration.

2. Hosted VoIP makes growth more cost-effective.

With hosted VoIP, telecoms can add new locations without investing in a new telephony system for them. With as little a local Internet connection, offices across the world can connect to the central hosted VoIP system and function immediately. This makes growth less of an economic risk.

3. Hosted VoIP is flexible.

Along those same lines, growth with a hosted VoIP system is more flexible. The low economic risk means lesser consequence in case of slow or no growth. With SIP trunking, it easy to scale up or down and use only as much of the system as needed. For example, during peak times it would be easy to add temporary extensions that would later be removed.

4. Hosted VoIP gives you peace of mind.

Another benefit of hosted VoIP and decentralization is continuity. With on-premise systems, disaster recovery is up to the company. But with hosted VoIP, the system is in a remote data center and mirrored and different locations. In case of natural or other disasters, service should continue uninterrupted in all locations.

5. Hosted VoIP necessitates less IT.

Finally, hosted VoIP takes the burden of IT maintenance and support off the company. The provider can do as little or as much as needed. This is particularly useful for companies with multiple locations and home workers that do not want to hire IT staff all over the world.

If you are a telecom that wants to grow, hosted VoIP may be the right option for you. Sign up for a FREE account to learn more today.

steps-to-voip-header

5 Steps to VoIP

Written by Laura Espinosa on . Posted in VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

voip

VoIP is quickly replacing premise telephony. Now is the time to take the leap and migrate to VoIP. While it may seem a daunting task, a little planning and preparation make it plausible. Ziff Davis wrote Five Key Success Factors to help you get started on the road to VoIP. We summarize those steps below.

1. The first step towards VoIP is considering each involved party: the executives or owners, the employees, and the IT team

The first will want to be assured that VoIP will be worth the cost and stress of migrating. Study up on the benefits of VoIP so you can win their support. Employees will be the primary users of the system. Think about their daily communicating habits and how VoIP can benefit them. Finally, consider your company’s IT team and what type of system it can support. Some deployment models call for more IT support than others. Which brings us to the next step…

2. Choose a deployment model: Premise, Cloud, or Hybrid

Premise VoIP is the most similar to legacy and thus a less radical transition. However it is also more expensive and requires more maintenance and support. We talked about the benefits of Cloud or Hosted VoIP in our previous post. It is a less costly and less involved option. Finally, Hybrid is just what it sound like – a combination of the previous two. This may be ideal for a company that is not ready to part with their premise hardware, but wants to add some VoIP capabilities.

3. Choose a VoIP Provider

Once you know what kind of VoIP solution your company wants, it is time to find a provider. Today’s market allows you to shop around, so take your time and find a provider that fits your needs.

4. Prepare for implementation

The implementation period can be stressful and long, so make sure your company is prepared beforehand. Work with your provider to establish a clear plan with deadlines, contacts, and sufficient testing. Do not accept that implementation is complete until the service is functioning as you expected. Make sure all of the users know how to use the system as well.

5. Prepare for journey

Finally, the last step is to adopt an open-mind and prepare yourself for the inevitable bumps in the road. In the scheme of things VoIP is still a relatively new technology; and more importantly, it is ever-changing. Remember that the changes and risk mean new features and capabilities. These will be not only beneficial to your company, but vital to keeping up with the market.

Are you ready to start? Contact us today!

crm-integration-header

Why You Should Integrate VoIP With CRM

Written by Laura Espinosa on . Posted in gloCOM, Unified Communications, VoIP

Are you already implementing a VoIP solution with your CRM? If not, you should be! Two separate, but indispensable tools, VoIP and CRM complement and accentuate each other to the benefit of your business.

The right VoIP solution would enable click-to-call within your CRM, embed call records into your contacts, and even automate follow-ups or replies. This will save you time and prevent any potential customers from slipping through the cracks.

gloCOM is plug-and-play ready for integration via RESTAPI with Salesforce, Sugar CRM, Bullhorn, Zendesk & ZOHO while using SOAP for MS Dynamic and plugin and MAPI for Microsoft Outlook, and Microsoft Exchange. It can be integrated with any CRM system via a custom solution. Learn more about how to integrate with gloCOM here:

wiki.bicomsystems.com/HowTo_gloCOM_integration_with_SugarCRM

Are you ready to organize your contacts, calling, and reporting into one interface? Sign up for a free account to get more information today!

voip-collaboration-header

3 Ways VoIP Promotes Collaboration

Written by Laura Espinosa on . Posted in gloCOM, Unified Communications, VoIP

Collaboration: a new but popular buzzword in the world of telephony. Not only about productivity, collaboration also positively affects team morale, company loyalty, and customer service.

It is easy to see why so many companies are interested in a telephony solution that supports collaboration.

VoIP promotes collaboration in several ways. We’ll start the list with three points:

1. Mobility – To start, VoIP frees users from their desk phone. By remaining connected at home, on the road, or even across the world, employees can be in constant communication with one another. This allows constant and consistent collaboration that is not disrupted when out of the office.

2. Conferencing – VoIP offers a variety of conferencing options. From spur-of-the-moment conference calls to video conferencing, coworkers can quickly and easily communicate. This extends beyond voice too. Applications like gloCOM offer screen sharing and file sharing that instantly connect users regardless of locations.

3. Integration – Finally, VoIP integrates all of your communications applications. Streamlined access to your CRM, contacts, or any other application makes it easier and quicker to collaborate without losing time in the process.

What would you add to the list? What does collaboration look like in your office?

voip-systems-header

4 Ways You Should Be Using Your VoIP System

Written by Laura Espinosa on . Posted in gloCOM, Unified Communications, VoIP

business softphone

Companies that switch to VoIP typically see positive changes immediately. From savings to employee productivity, users are rewarded fairly quickly after migrating to VoIP.

But most companies fail to take full advantage of their VoIP system even after several months. We’ll give you a jump start with these four things you should be doing with VoIP:

1. CRM Integration
gloCOM is plug-and-play ready for integration via RESTAPI with Salesforce, Sugar CRM, Bullhorn, Zendesk & ZOHO while using SOAP for MS Dynamic and plugin and MAPI for Microsoft Outlook, and Microsoft Exchange. It can be integrated with any CRM system via a custom solution. Integrating your VoIP system with your CRM will save time and stress by organizing contacts, calling, and reporting into one interface.

2. Remote Meetings
Do you have multiple offices? Employees that work from home? Travel often? With VoIP distance does not matter. Users across the world can be brought together in a video or voice conference. gloCOM supports drag-and-drop conferencing calling to ensure that no time is lost due to physical distance.

3. Do Not Disturb
We all know what it feels like to be focused on an important task only to be interrupted – maybe multiple times – by incoming calls. gloCOM addresses this problem with a Do Not Disturb option. When users are busy with something important they can send calls straight to voicemail or redirect them to another line. This means finishing that important task more quickly and getting back to business.

4. Mobility
gloCOM is mobile in more way than one. To start, gloCOM brings calls to your desktop computer or laptop, so you are not tied to a physical telephone. Calls can also be forwarded to your mobile device or another telephone (such as a home phone). And best of all, gloCOM Mobile for iOS and Android is coming out soon, placing your entire VoIP solution right in the palm of your hand.

So what are you waiting for? Start employing these features and reaping the benefits of VoIP now!

tips-to-more-profit-header

2 Tips to More Profit

Written by Laura Espinosa on . Posted in VoIP, VoIP Phone System, VoIP Providers, VoIP Software

voip profit

Would you like to discover the secret to selling VoIP more easily? Gain a competitive edge and multiply your profit?

We’ve created a FREE fact sheet with 2 secrets to becoming the number one VoIP service provider in your field!

Whether you are looking to start offering VoIP services or to improve your existing revenue and reduce your churn, click here to download your free fact sheet now.

premise-hosted-hybrid-header

VoIP: On-Premise vs Hosted (Cloud) vs Hybrid

Written by Laura Espinosa on . Posted in Cloud Services, Hosted PBX, Phone Systems, Telephone Systems, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Providers, VoIP Software

voip

In our previous post we listed 5 reasons to migrate to VoIP. If you have made the decision to switch to VoIP, the next step is choosing between an on-premise, hosted, or hybrid solution.

Here’s the difference between the three:

On-Premise VoIP is a good option for larger companies that want more control over their telephony solution. While some companies will benefit from managing their system in-house, smaller companies may not have enough staff or budget for this option. On-Premise VoIP involves a large up-front investment, but then the system belongs to the company.

Hosted (Cloud) VoIP is the opposite of on-premise. The system is owned and managed by a Service Provider company that rents it on a monthly basis. This is a better option for smaller companies that do not have a large up-front budget or a large IT staff. Cloud VoIP is less expensive in the beginning, but may be more expensive in the long run due to monthly payments.

Hybrid VoIP is a combination of the above two options. A typical hybrid VoIP solution would mean a hosted system run on a premise server and hardware. This brings in the best of both worlds and is an attractive option to growing companies that have some money to invest but do not want to purchase and manage an entire system.

Which option is right for your company? We recommend you do research a variety of solutions and Service Providers to find the best match for your company.

Get started on the Bicom Systems products page or sign-up for a FREE Account Manager to guide you in the transition to VoIP.

migrate-to-voip-header

5 Reasons to Migrate to VoIP from Ziff Davis & 1 From Us

Written by Laura Espinosa on . Posted in gloCOM, IP Telephony, Phone Company, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

voip

While sticking with a legacy system may seem like the easiest option, there is a plethora of reasons to migrate to VoIP. Ziff Davis brings us 5 of those reasons that we summarize below.

  1. Cost

    What is the primary motive for most business decisions? Cost! From cutting costs to increasing revenue, the budget is central to an SMB’s agenda. Thus it is the first reason to migrate to VoIP. Check out a few VoIP options and crunch the numbers. We guarantee that VoIP will end up costing you less in the long run.

  1. Employee Behavior

    Take a look around your office – are employees using their desk phones? looking at their computer screens? on a mobile device? Employee behavior is changing and the desk phone is losing its place as the center of any office. Modern business is done not only via voice, but also through email, instant messaging, and even video. VoIP integrates voice with all of these new technologies.

  1. Productivity

    Along those same lines, the ability to integrate VoIP with a wide range of other communication methods means increased productivity. A desk phone limits employees to communicate only when at their desk, and only when the other person is free. A comprehensive VoIP solution opens the door to employee collaboration through a variety of channels. Features such as presence give the real-time status of users, saving time spent looking for coworkers.

  1. Voice is Data

    Employees and usage aside, VoIP is a better option because it runs over the data network. A legacy system runs on a dedicated voice network, forcing companies to have two networks. This means paying two networks, maintaining two networks, plugging in two networks, etc. It is much simpler to run all of your voice and communication applications over one data network. 

  1. The Industry

    The final reason to switch to VoIP is simply keeping up with the industry. Not only users are migrating to VoIP, vendors as well are shifting from legacy solutions to VoIP. It will not be long until legacy support is difficult to find. Now is the time to take the leap – stay ahead of the industry, not behind it.

  1. It’s going to happen anyway

    Depending on where you are in the world, the TDM networks may have already switched off, or will next year. Find out before you’re found out.

Whether you are ready to sign up now or still not convinced, we recommend taking a look at gloCOM. A business softphone that simplifies and enhances communication, gloCOM embodies the essence of VoIP and Unified Communications. gloCOM empowers business users to communicate and work better in modern workplaces. Among other things, gloCOM can

  • Simplify and enhance business communications

  • Save time and money spent on communications

  • Encourage collaboration and productivity

Visit our gloCOM page to learn more!

phone-certification-header

Yealink T2X Compatibility

Written by Laura Espinosa on . Posted in IP Phone, Phone Systems, Press Releases, Unified Communications, VoIP, Yealink

Bicom Systems is pleased to announce that the new Yealink T2X telephones are fully compatible with our system.

We now support the T2X telephones in all of the ways that older telephones are supported. This includes auto-provisioning.

The new telephones can now be found in the PBXware GUI as new UADs.

Supported telephones are: T21P, T21P E2, T23G, T27P, T29G, and T19 coming soon!

Please contact us with any questions at support@bicomsystems.com

voip-glossary-header

A VoIP Glossary

Written by Laura Espinosa on . Posted in IP Telephony, Softphone, Unified Communications, VoIP, VoIP Phone, VoIP Phone System, VoIP Software

Do you ever hear VoIP jargon and acronyms that fly over your head? Thanks to Ziff Davis we can learn all of those terms and more in The Business User’s Glossary to VoIP.

Some of the acronyms they cover are:

ATA – Analog Telephone Adaptor

Adapts a traditional analog phone to work with VoIP.

BYOD – Bring Your Own Device Employees today are often allowed to use their own mobile devices or tablets at work.

CDR – Call Detail Record Detailed information about incoming or outgoing calls.

DID – Direct Inward Dialing Refers to an internal extension that can be reached via a standard 10-digit telephone number.

E1 The European version of T1 (see below).

HUD – Heads-Up Display The idea of using a softphone right on the computer screen rather than a phone on the desk.

IVR – Interactive Voice Response Refers to a VoIP voicemail system.

POP – Point of Presence The point where the company’s network connects to the telephone company’s network.

SIP – Session Initiation Protocol Allows different devices to be compatible on the same VoIP network.

T1 Standard data transmission line in North America

Head over to Ziff Davis to read more!