Priceless visibility of clients’ network
sipMON is designed to handle thousands of simultaneous calls. It listens on a dedicated network interface and analyzes all SIP calls on pre-defined SIP ports. RTP streams that carry voice calls are analyzed for packet loss and variation delay (jitter). Each call is saved to the database. SIP signalization and RTP packets are saved to individual pcap files which can be opened with sipMON’s GUI and third-party analyzers.
- Monitors and alerts on predetermined call quality triggers of VoIP calls
- Enables rapid response due to the configurable alert system
- Archiving of all SIP or/and RTP signalization
- Tracking and archiving all calls
- Saving CDR records to the database
- Recording and listening to calls
- Tracking of data for billing purpose
- The ability to share a specific call(s) with the end user’s network team giving them the details of the call(s) in question that have demonstrated quality issues.
Call quality troubleshooting
sipMON is used by many ITSPs all over the world to assist in troubleshooting their customers VoIP quality. sipMON allows you to be proactive (sending you alerts) instead of being reactive. (customers calling you to complain about call quality). By notifying your customers before they call you (complaining)!
IMPROVE CUSTOMER SERVICE
Do your best to provide the highest quality service to your customers all the time. sipMON can alert you when it notices call quality issues, allowing you to reach out to your customers and troubleshoot before they call you upset.
PREVENT FINANCIAL LOSS
Customers’ networks is typically the main issues and frustrations of poor call quality. As no customer will put up with this forever such degradation of service will greatly reduce your income and customer base (the customer blaming you when it’s their network). Being proactive will allow you to ensure your customers are happy and the fingers are pointing at the problem rather than all just at you. Sometimes it is the ones who do not complain that simply pack up their bags and go to another provider.
24/7/365 MONITORING & ALERTS
Make sure that your VoIP network is never left unattended not knowing what is going on. The world does not sleep - sipMON doesn’t either - you need its quality assurance.
Allow your highly skilled support technicians and network administrators to focus on solving the issues and improving your services, rather than spending valuable time on monitoring and locating the cause of issue.
Quality service is highly appreciated and presents a best form of advert able to generate a great revenue. Ensuring you’re delivering great quality voice service to your customers will keep them happy and ensure they stay with you for a long time… Typically a happy customer will tell someone at a point in time of the great service they have with you… allowing you to gain another customer and grow further.
ALERTS on POSSIBLE FRAUD
sipMON has a fraud detection module built in. With the help of IP geolocation systems, administrators can be alerted if an extension registers in any of the countries or regions you specify (or outside your country). This will allow you to immediately investigate and minimise any toll fraud in the event of an extension being compromised.
BACK-UP of CALL-RECORDINGS
Even the best call recording software deserves a back-up. As sipMON is recording calls by packets rather than audio the quality is as good as was passed over the network. Although the software is not designed with the searchability of Call Recording Software it does provide a backup for such an event.
sipMON use LIVE Sniffer to monitor traffic that is mirrored from PBXware through port mirroring switch.
CDR (Call Detail Record) contains call data and network statistics for every single call that users made. CDR provides information like ID of a call, starting time of the call, duration, codec that was used in call, caller ID name and number, MOS score for the call, etc.
Comprehensive filters allow search in CDR database by IP, tel. numbers, qualitative parameters (loss/delay/MOS), codecs, groups and much more.
sipMON allows monitoring of relevant jitter data for all calls. It uses jitterbuffer simulator to keep both directions of calls synchronized.
Show variable delays delimited by ‘:’. The first number is the number of delays between 50-70ms, the second is between 70-90, next is 90-120, 120-150, 150-200, 200-300, 300-more.
Packet Transfer Monitoring
Show lost packets distribution delimited by ‘:’. The first number counts loss of one isolated packet. The second is two consecutive lost packets, next is 3, 4, 5, 6, 7, 8, 9 and 10-infinite lost packets.
sipMON displays a diagram of RTP stream from all IP addresses, callers, and call receivers. RTP stream diagrams are separated for both sources.
Detailed SIP messages flow
Once you locate the CDR that you would like to analyze, you can expand to details view by clicking '+' sign. This will allow you to see additional details and analyze the call flow and flow of SIP messages to check for potential issues.
PCAP file downloadable via WEB GUI
sipMON allows you to analyze PCAPs directly from web interface or to download them for archivation and additional analyzation. In adition, you can use PCAP to decode and play calls or display and download T.38 FAX as PDF.
Alerting rules based on SIP signalization criteria (ASR, ACD) or RTP QoS criteria (MOS, Jitter, Loss) will allow you to set up sipMON to trigger array of alerts allowing you to react as fast as possible in case of emergency. In addition, certain alerts and notifications can help you act proactively to prevent bigger issues.
sipMON monitors all phone calls picking up any fraudulent activities from sniffer and notifying administrator in real-time, even during the call.
Graphs and charts
Charts are used to plot various data sources like number of concurrent calls or quality of calls over time. Data sources can be combined to one chart allowing the viewer to see the correlation of desired data sources like SIP 4XX/5XX responses on ASR. The graph itself is interactive – clicking on a particular legend hides the data source. Hovering on a data source highlights it and shows the local value.
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